Johnson Service Group (JSG), a nationally recognized professional recruiting firm is currently seeking an onsite Customer Solutions Representative for our client in Summerville, SC.
Summary: The Customer Solutions Representative will act as a direct liaison between customers, end users, sales, operational departments and key vendors. This role includes customer support, order management, issue resolution and follow up.
Responsibilities:
Respond to all in-bound customer communication (written and verbal) in a knowledgeable, pleasant and professional manner.
Responsible for client interactions, including quotes, order management, sales invoicing, product and service issue resolution with an emphasis on creating customer satisfaction.
Provide timely support to the sales team, including trade shows, sales materials, basic reporting, etc.
Maintain an open line of communication with overseas offices.
Qualifications:
At least two years of relevant customer service experience; in lieu of experience, candidates must possess a Bachelor's Degree.
Proficient in MS Office, including Excel, Word, PowerPoint and Outlook.
Capable of learning other systems such as Oracle, Salesforce, etc.
Strong organization and communication skills.
Self-motivated and able to work effectively as part of a team.
Comfortable working in a fast paced environment
EDI system experience preferred.
Additional Information:
Hours: Mon - Fri, 8:00am - 5:00pm
Highly competitive benefits with minimal out of pocket expenses
Opportunity for growth into an Account Management role (not sales)
This is NOT a call center environment
Call volume is low - primarily utilizing an EDI system
** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law
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About Summerville, SC
Ready to take the next step in your career? Explore our job opportunities in the vibrant Summerville, South Carolina area! Nestled just a short drive from Charleston, Summerville offers a perfect blend of Southern charm, a thriving job market, and a welcoming community. Discover historic landmarks like the charming downtown area filled with sweet tea cafes and antique shops or spend your weekends enjoying the Flower Town Festival, showcasing beautiful blooms and local artisans. With proximity to beaches, the vibrant arts scene in Charleston's French Quarter, and the nearby Angel Oak Park where you can marvel at the majestic 400-year-old tree, there's something for everyone in Summerville. Join us in pursuing your career goals in this enchanting region!
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