JSG is hiring a Technical Field Service Representative - Remote! Must be willing to travel 50%-75% of the time.
Job Duties:
Ensure customer satisfaction through building meaningful relationships with customers and mill personnel. This position is the conduit between sales, manufacturing, and our customers.
Represent all company markets (publishing, label, packaging, and technical).
Collect, analyze, and define field problems as well as help drive the internal and external resolution.
Understand the paper making and finishing processes that enable effective description of issues to help solve customer concerns.
Participate in new product and improvement trials at the end users in an effort to provide meaningful and timely feedback to the mills.
Generate reports to communicate and build a database of customer feedback and knowledge.
Provide technical support to the paper mills ensuring that all applicable quality standards are adhered to.
Awareness of GMP’s, HACCP Principles and Food Safety Standard.
Requirements:
Bachelor’s Degree in a technical field or equivalent in experience.
10+ years’ experience in paper manufacturing and/or converting with a strong understanding of paper making.
Ability to travel frequently (50% - 75%) to customers and mills. This could include air travel, driving and multiple nights on the road each week as well as international travel.
Work within safety parameters in all our mills as well as any converters and customer’s facilities.
Proficient computer skills in MS Office (Excel, Word, PowerPoint) plus analytical software (such as MiniTab, P1 Process Book, Proficy)
Ability to learn Manufacturing Execution Software (such as ELIXIR/OptiVision)
Salary Range: $80K-$100K+ DOEÂ
#LI-DR1
** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
There are currently no related jobs. Please sign up for Job Alerts.
Loading...
Login to save this search and get notified of similar positions.
About Portland, ME
Discover exciting job opportunities in the vibrant Portland, Maine area! Known for its picturesque coastal charm, bustling Old Port district, and thriving arts scene, Portland is a city brimming with career possibilities and growth potential. From the renowned Portland Museum of Art to the eclectic array of seafood eateries along Commercial Street, there's no shortage of charm and culture to explore. Home to the Portland Symphony Orchestra, Portland Stage Company, and iconic Hadlock Field where fans cheer for the Portland Sea Dogs, this region offers a perfect blend of work and play. Dive into our job listings today and consider kickstarting your career in this enchanting city by the sea.
Are you sure you want to apply for this job?
Please take a moment to verify your personal information and resume are up-to-date before you apply.
