Business Services Manager in Los Gatos, CA at Johnson Service Group

Date Posted: 12/18/2021

Job Snapshot

  • Employee Type:
  • Location:
    Los Gatos, CA
  • Job Type:
  • Experience:
    At least 8 year(s)
  • Date Posted:

Job Description

JobID: 385759

Johnson Service Group is looking for a Business Services Manager for our client in Los Gatos, CA. 

This position is responsible for being the primary point of contact for strategic account support. Supporting the organization by building strong customer relationships and regular communication with key stakeholders. This individual will work closely with Business Development, Operations, Supply Chain, and Finance to drive production and engineering initiatives. The role focuses on meeting site revenue and profitability objectives, and exceeding customer expectations for delivery and service. This role will support the quoting process, product cost models, customer forecasting, and assisting Operations with customer communication strategies and recovery plans as needed. Finally, this individual will be responsible for developing and updating strategic sales reporting tools.


  • Build and maintain relationships with key customer contacts to manage expectations, drive growth within the customer portfolio, and communicate customer needs to the rest of the organization.
  • Monitor customer portfolio revenue and profitability to ensure we are meeting organizational objectives. Develop and present pricing strategies accordingly.
  • Meet with key accounts regularly, virtually and in person to understand their needs and provide insight to Business Development related to risks and future growth.
  • Supports the annual budgeting process by being the primary author of customer demand forecasts. Maintains and updates product forecasts regularly to support Production planning.
  • Addresses customer concerns and requests by coordinating internally, driving activity and timely communication. Escalates major customer topics that require executive engagement.
  • Coordinates Quarterly Business Reviews (QBR) with key account and internal site department managers.
  • Works with Business Development and Legal to establish or update supply agreements with key customers.
  • Regular in person engagement and collaboration with site management and Sales team.
  • Complies with company, quality and safety standards, policies, and procedures.
  • Other duties as assigned.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.


  • Bachelor’s Degree, MBA preferred; or 8+ years of direct medical device manufacturing experience.
  • Experience working in the medical device industry or a similar regulated industry. A background in Class II and III medical device development or manufacturing is a plus.
  • Program Management skills – ability to understand, review, and manage budgets and timelines.
  • Microsoft Project and general software skills required (Word, Excel, PowerPoint etc.)
  • Excellent communication skills both written and verbal. This is a customer facing role.
  • Contract Manufacturing (CM) Operational experience is a plus.
  • Experience with financial models, gross margin analysis, and cost of goods variables.
  • Experience quoting product design and development activities.
  • Experience building product cost models.
  • Multitasker.
  • Self-motivated.
  • Ability to plan and organize in ambiguous situations.
  • Exceptional communication and problem-solving skills.
  • Critical thinker.
  • Some travel may be required.


Work is performed in an office environment.  The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.


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