JobID: 381376
Johnson Service Group is recruiting for a Clinical Applications Core Manager for a great client of ours in Tampa, FL
Job Duties/Responsibilities:
- The Manager of Clinical Applications Core oversees all activity related to the assessment, planning, implementation, post-delivery, and direction for clinical charge management, production issue resolution, mobile device management, clinical application integration, custom reporting, and software development for the electronic health record of highly complex/enterprise wide cross functional programs, requests or projects.
- The incumbent will work closely with key administrative, operational, clinical, surgical, financial, and pharmacy departments and IT functional units to ensure high quality solutions delivery and ongoing support.
- S/he will serve as an internal consultant to the management and leadership and actively contribute to the formation and execution of the overall technology vision for Client.
- Assignment of incidents and requests to the appropriate team member. Prioritize tickets, follow up on resolution, and ensure timely communication to requester. Redirect and escalate problems to correct resource.
- Plans and develops service level agreements (SLAs) with key customers.
- Establishes standards and procedures for analysis, design, build, testing, and implementation;
- Establishes standards for the ongoing maintenance of production systems to ensure timely resolution of problems and request for enhancements, reliable performance, appropriate change management, accurate documentation, and security;
- Establishes standards to ensure communication to the customer regarding status of problems, enhancements, and development projects occurs in a consistent manner and on a regular basis.
- Provides assistance in the development of project timetables for proposed projects; assigns appropriate staff members to projects, ensuring teams are composed of individuals with appropriate skills and expertise.
- Identify and escalate situations requiring urgent attention. Ensure policies and procedures are followed regarding outages and degradations in service
- Identify developmental goals, measures of achievement, support needed and training/education.
- Development of processes, programming languages, tools and methodologies.
- Oversees all day-to-day operations of the group including personnel actions. Review requests and priority, status reporting, staff development, application development, and problem resolution.
9 Direct Reports:
Clinical Systems Analysts Tier II, Clinical Systems Analyst Mobile Device Management, Clinical Systems Analysts Integration/Core, Clinical Systems Analysts CCL & Javascript, Clinical Systems Charge Analyst
Required Education:
Bachelors; Computer Science or healthcare related field
Preferred Experience:
Minimum three (3) years leadership experience as a supervisor and/or manager
Minimum 5 years’ experience managing service requests, production issues, project tasks in support of clinical applications.
Minimum 5 years’ experience working on healthcare ambulatory, clinical, hospital, and/or ancillary solutions
Two (2) years of experience in IT managing support of Cerner Millennium CCL, Core, and PowerChart
Qualified candidates apply direct or send resume to Chris at cbrien@jsginc.com.
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