Community Liaison in Philadelphia, PA at Johnson Service Group

Date Posted: 11/8/2021

Job Snapshot

Job Description

JobID: 386144

The Community Liaison is responsible for developing relationships with community referral sources, agencies, health care professionals and families to provide greater understanding of  LIFE. 

•  The Liaison will also work closely with colleagues to promote greater understanding of community needs.
•  The Community Liaison is responsible for obtaining referrals for people qualified and interested in the LIFE program.  
•  Provide excellent customer service in a timely manner and deliver a marketing message that is consistent with sales and marketing strategy.
•  Establish and maintain positive working relationships with referral sources to regularly discuss possible program candidates and to ensure a clear understanding of LIFE as a vital community resource.
•  Targeted referral sources include physicians, hospital/skilled nursing facilities, discharge planners, case managers, social workers, senior housing buildings and community organizations.
•  Strategies will include visits at regular intervals as well as cold calls to new prospective referral sources.
•  Collaborate with Enrollment Specialists to insure optimal referral handoff, including screening for medical & financial eligibility when necessary, to enable Enrollment Specialists to successfully convert a lead into a home intake visit and enrollment.
•  Support all members of Enrollment team as needed to meet monthly enrollment goals, including stepping into their roles for screening, intakes, home visits,
•  Medicaid applications, and enrollment agreement signings.
•  Effectively provide outreach services through in-service education programs, presentations, health fairs, networking/collaborative groups, and more.
•  Prepare appropriate marketing and enrollment collateral for department use.
•  Assist with marketing activities as required. coordinate all tasks related to monthly New Participant Orientation.
•  Collaborate with IDT team members to develop and offer educational/clinical presentations to referral sources and community groups to demonstrate community commitment and to increase program exposure.
•  Submit, in a timely manner, written documentation in required Community Liaison weekly report and Enrollment CRM.
•  Be accountable to obtain qualified referrals to meet target enrollment goals each month, quarter and for the entire year.
•  Targeted referral sources include physicians, hospital/skilled nursing facilities, discharge planners, case managers, social workers, senior housing buildings and community organizations.
•  Strategies will include visits at regular intervals as well as cold calls to new prospective referral sources.
•  Collaborate with Enrollment Specialists to insure optimal referral handoff, including screening for medical & financial eligibility when necessary, to enable Enrollment Specialists to successfully convert a lead into a home intake visit and enrollment.
•  Support all members of Enrollment team as needed to meet monthly enrollment goals, including stepping into their roles for screening, intakes, home visits,
•  Medicaid applications, and enrollment agreement signings.
•  Effectively provide outreach services through in-service education programs, presentations, health fairs, networking/collaborative groups, and more.
•  Prepare appropriate marketing and enrollment collateral for department use.
•  Assist with marketing activities as required. coordinate all tasks related to monthly New Participant Orientation.
•  Collaborate with IDT team members to develop and offer educational/clinical presentations to referral sources and community groups to demonstrate community commitment and to increase program exposure.
•  Submit, in a timely manner, written documentation in required Community Liaison weekly report and Enrollment CRM.
•  Be accountable to obtain qualified referrals to meet target enrollment goals each month, quarter and for the entire year.

SUBMISSION REQUIREMENTS

  • Minimum 5 Years experience, preferred in health care or related field - Required
  • Current, Valid Driver License Required
  • Ability to function with minimal supervision and ability to work in a multicultural, multi-ethnic environment - Required
  • Ability to demonstrate sensitivity to the unique needs of patients and families experiencing a serious or terminal illness - Required
  • Bachelor Degree in marketing, business or health-care related field - Strongly Preferred


CERTIFICATION REQUIREMENTS

  • BLS (AHA)
#D400



Not Ready To Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Never miss out on a job opportunity again by signing up for our Talent Network to receive job alerts that match your interests and experience.

Connect With Us