CSR in Woodridge, IL at Johnson Service Group

Date Posted: 10/15/2021

Job Snapshot

Job Description

JobID: 385099

Johnson Service Group is currently searching for a Customer Service Representative on 1st shift for a transportation manufacturing client in the West Suburbs of Chicago, IL. Please see description provided below and we are looking forward to your response.


  • Provides uncompromising service to all customers through accurate and timely processing of orders and inquiries. 
  • Records and processes orders and/or inquiries received via EDI, email, telephone, and/or through personal customer contact.
  • Provides pricing, availability, and schedule information within established guidelines.
  • Checks and approves credit within established limitations and confirms orders.
  • Researches and obtains resolution of variety of customer complaints and issues.
  • Serves as communication link between customers and sales staff to assure responsiveness.
  • Tracks order activity and alerts appropriate staff of any potential delivery problems.
  • Expedites the delivery of selected orders.
  • Coordinate with all departments to ensure fulfilment of customer requests.
  • Resolution of technical difficulties and issues with the customer.
  • Complete special projects or tasks as assigned by the Customer Service Team Lead or Material & Procurement Manager.


  • Able to build effective relationships with customer contacts and maintain personal interaction with top accounts.
  • Professional verbal and written communication skills.
  • Technical interest regarding products, drawings and common PC Systems, knowledge of 4th shift or ERP systems a plus.
  • Positive outgoing behaviour and an ability to work well with others.
  • Ability to work well under pressure in a fast paced and high-pressure environment.


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