CSR in Woodridge, IL at Johnson Service Group

Date Posted: 10/15/2021

Job Snapshot

Job Description

JobID: 385099

Johnson Service Group is currently searching for a Customer Service Representative on 1st shift for a transportation manufacturing client in the West Suburbs of Chicago, IL. Please see description provided below and we are looking forward to your response.

Accountabilities:

  • Provides uncompromising service to all customers through accurate and timely processing of orders and inquiries. 
  • Records and processes orders and/or inquiries received via EDI, email, telephone, and/or through personal customer contact.
  • Provides pricing, availability, and schedule information within established guidelines.
  • Checks and approves credit within established limitations and confirms orders.
  • Researches and obtains resolution of variety of customer complaints and issues.
  • Serves as communication link between customers and sales staff to assure responsiveness.
  • Tracks order activity and alerts appropriate staff of any potential delivery problems.
  • Expedites the delivery of selected orders.
  • Coordinate with all departments to ensure fulfilment of customer requests.
  • Resolution of technical difficulties and issues with the customer.
  • Complete special projects or tasks as assigned by the Customer Service Team Lead or Material & Procurement Manager.

Qualifications:

  • Able to build effective relationships with customer contacts and maintain personal interaction with top accounts.
  • Professional verbal and written communication skills.
  • Technical interest regarding products, drawings and common PC Systems, knowledge of 4th shift or ERP systems a plus.
  • Positive outgoing behaviour and an ability to work well with others.
  • Ability to work well under pressure in a fast paced and high-pressure environment.

#D100




Not Ready To Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Never miss out on a job opportunity again by signing up for our Talent Network to receive job alerts that match your interests and experience.

Connect With Us