Desktop Support in Charleston, WV at Johnson Service Group

Date Posted: 9/15/2021

Job Snapshot

Job Description

JobID: 384564

  • Serving as the first point of contact for customers seeking technical assistance or requesting IS services over the phone or chat. Take detailed notes of the problem the user is experiencing, determine steps they can take to resolve the issue, and manage the flow of incoming support requests.
  • Provide support for all end user computing services including desktops, laptops, mobile devices, printers, peripherals, audio visual equipment and associated software
  • Respond to and resolve incidents and service requests for workstation services
  • Analyze incidents and escalate if corporate wide solution is required
  • Document work logs and resolution of tickets in our ServiceNow system to ensure that the
    information is available to the rest of the End User Services team and the Service Desk
  • Develop Knowledge Base articles based on resolution of incidents
  • Assist with problem management
     Other tasks as required.

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