DH - IT Application Support Manager in Katy, TX at Johnson Service Group

Date Posted: 5/16/2022

Job Snapshot

Job Description

JobID: 388113

Job Description:


  • Bachelor’s degree in relevant field of study or equivalent years of related work experience required.

Work Experiences:

  • At least 5 years of related management experience in the IT field. (Experience in the retail industry a plus)


  • Possess the capability to manage over ten direct reports who may be contractors as well as employees in a managed services environment
  • Experience managing a technical staff that with a variety of technical skills administering and supporting a large portfolio of applications and systems
  • Experience managing a technical team providing 24x7 on-call support
  • Familiar with the Retail Store IT Support including POS (Toshiba 4690 experience a plus), Mobile, Register, CCTV, Time Keeping technologies
  • Experience in Retail online/ecommerce IT Support & Administration
  • Experience building and maintaining a comprehensive Application Catalog across a broad portfolio of applications and business customers
  • Coordinate with project managers, business analysts, development managers, and the Infrastructure teams on new application projects and to ensure application and database performance and stability
  • Provide regular and proactive communication to senior IT management on  project status, potential risks, concerns, team successes and challenges as well as the progress of individual’s performance
  • Maintain current knowledge on new IT tools, hardware, software, and technology and make recommendations to meet current and future business challenges
  • Must possess excellent customer service, inter-personal, leadership, conflict resolution and problem solving skills
  • Must be able to work in a fast paced environment and ensure Business SLA’s and project deadlines are met
  • Acceptable level of hearing and vision to perform job duties
  • Communication - effective listening, speaking, and writing


  • Maintains smooth and efficient operation of assigned departments
  • Performs general managerial duties including hiring, training, coaching, reviewing and terminating
  • Able to enumerate and assign tasks to staff and establish metrics to assess performance
  • Mentor team members to ensure continuous learning and engagement maximizing individual talents and strengths where they serve the team(s) best and report on these to management
  • Recommends annual salary increases for department associates
  • Maintains department budget including project expenses, salaries, training, travel & entertainment
  • Maintain internal control documentation, effectively perform assigned internal controls, remediate internal control exceptions, and respond to internal and external audit requests
  • Ensure adherence to all Academy standards and policies and effectively maintain SOX, PCI, ISO and other compliance standards where assigned
  • Supports the corporate goal of Academy – For All, For Less
  • Continuously reviews and when necessary, realigns department strategies to fit the changing business needs of the company
  • Guards against installation of any technology that does not have a direct business benefit associated with it
  • Required to learn company policies, procedures and safety rules
  • Duties may change and associates may be required to perform other duties as assigned

Physical Requirements & Attendance

  • Acceptable level of hearing and vision to perform job duties
  • Adhere to company work hours, policies, procedures and rules governing professional staff behavior

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