Field Service Technician in Irvine, CA at Johnson Service Group

Date Posted: 1/6/2022

Job Snapshot

Job Description

JobID: 387366

Johnson Service Group is currently seeking a Field Service Technician for our client in Irvine, CA to perform installations, maintenance, trainings and technical support to customers in the USA, Canada and Mexico

Requirements:

  • Preferable high school diploma or trade school
  • 2-5 years’ experience in Electrical/Mechanical Engineering field; preferable Automation, Automotive
  • Knowledge of modern CNC machinery principles
  • ASE certification highly appreciated, experience with ISO 9001 welcome
  • Knowledge of mechanical, electrical/electronic and pneumatic components.
  • Availability to travel 75% of the time all around U.S. and Canada, Mexico, sometimes in Central America and Europe; on the remaining time the technician will work in in the Orange County office.
  • Communication skills.
  • Previous Helpdesk (telephone support) experience is highly appreciated
  • Ability to Work Without Supervision:
  • Language: English, Spanish a plus

Essential Duties and Responsibilities:

  • Perform machine installation, preventive maintenance and training (if needed) on Client site
  • Identify, troubleshoot, diagnose, and resolve customer/equipment issues in a pleasant, professional, and timely manner via phone and email.
  • Support users providing necessary technical advice, provide information on machine component replacement via phone and email.
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Provide training and demo to Clients in the Orange County Office.
  • Attend to shows and exhibitions if required, as technical support for installation of machines.
  • Reports directly to Tech Dept. Assistant Manager
  • The Technician will follow a first period of training in the office and on the field

Schedule:

  • Monday to Friday
  • Overtime

Experience:

  • Programmable logic controllers: 1 year (Preferred)
  • Mechanical knowledge: 3 years (Preferred)

Willingness to travel:

  • 75% (Required)

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