Member Services Representative (VA) in Centreville, VA at Johnson Service Group

Date Posted: 8/5/2022

Job Snapshot

Job Description

JobID: 392575

JSG is hiring a Member Services Representative for a Federal Credit Union in Centreville, VA.

Job Duties:
  • Actively handles call-center queue and chat calls
  • Troubleshoots and provides member resolution on all e-service platforms (Online & Mobile banking, POP Money, Bill Pay)
  • SME of all CU products and services
  • Innate ability to key in and identify cross-offering opportunities
  • Promotes CU products and services for the overall benefit of our members
  • Opens/closes sub-share accounts
  • Understands and can explain basic loan products
  • Assists members with basic IRA inquiries and/or transactions
  • Processes basic Card Service-related functions using Card Wizard, CO-OP, and JHA CPS platforms
  • Identifies and refers members to our Wealth Management Financial Advisor
  • Handle member service-related transactions and/or requests received in person, or via electronic communication channels

Education & Experience High School or, GED. Some college preferred
  • Minimum 1-year banking or retail experience REQUIRED
  • Previous experience working as Teller is REQUIRED
  • Symitar Experience - Preferred, not required
  • Word and Excel REQUIRED
  • Microsoft Outlook & related applications - Preferred, not required

•* Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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