Operations Manager in Los Angeles, CA at Johnson Service Group

Date Posted: 1/10/2022

Job Snapshot

Job Description

JobID: 388356

Johnson Service Group is Seeking an Operations Manager for our key global manufacturer at their Los Angeles, CA location. This role is responsible to ensure planning and execution of various Service activities carried out abilities, both off and on site. Drives and monitors Service execution with respect to the agreed terms of schedule, quality, cost, margin, and customer satisfaction

Your Responsibilities

  • Performance targets - Allocates, drives and monitors work to projects based on order content, delivery time, competencies and workload
  • Materials and warrantees - Ensures work assignments are accurately classified as warrantee or non-warrantee status
  • Customer approach - Collaborates within local service units and with other Service teams to promote One ABB approach towards customers
  • Operational excellence - Drives continuous service productivity improvement activities in the assigned Service team in collaboration with the Operational Excellence team
  • Health, safety and integrity - Ensures compliance with Group health, safety and environmental directives, and ensures instructions and regulations are implemented well within the team (including subcontractors), while monitoring and reporting progress and results
  • Team supervision and development - Ensures that the area of responsibility is properly organized, resourced and supervised

Your background

  • Bachelor’s degree with 5-8 years; OR Associates degree and 7-9 years; OR High School Diploma/GED and 9-11 years of experience is required. Five (5) or more years of total experience in a Service Operations or Project Management experience is required
  • Candidate must already have a work authorization that would permit them to work for Hitachi ABB Power Grids in the United States
  • Transformer service or power product field service experience and a demonstrated background in troubleshooting and strong problem-solving skills highly preferred
  • Experience with tools such as Mobile Service Assist (MSA) and SAP preferred
  • Experience interacting with direct customers and strong communication, organization, and presentation skills highly preferred
  • Experience leading and managing field service personnel, including time reporting, and performing employee reviews and assessments preferred
Ability to travel up to 30% preferred

Email all resumes to Ryan McAdam, Recruiter at Johnson Service group at rmcadam@jsginc.com for consideration. 

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