Product Manager - Digital in Katy, TX at Johnson Service Group

Date Posted: 11/30/2022

Job Snapshot

Job Description

JobID: 390179

The Product Manager is responsible for driving the holistic vision of a product. This role will shape how the company leverages digital capabilities and customer insights to serve our customers and drive sales. The Product Manager works to identify, prioritize, and analyze the largest digital opportunities, develops and populates a product roadmap to pursue those opportunities. The Product Manager is responsible for defining, designing, and driving the development and management of the features and functionality of our Digital experiences. This extremely unique and cross-functional position achieves results through facilitation and collaboration with key stakeholders from across the business and information technology. As a member of the Product Management team, you will leverage analytics with a customer first mentality to help grow the business.

Job Description:


  • Bachelor’s degree in the relevant field of study or equivalent years of related work experience required

Work Experiences:

  • 3-6+ years of Digital Product Management experience, preferably in Omnichannel, eCommerce, Order Management, or Digital
  • 3-6+ years of Product Development experience for a consumer-facing website, Order management, or digital product, preferably Omnichannel or eCommerce, with a proven track record of successfully launching new product features


  • Must be entrepreneurial; champions new ideas leveraging insights and metrics; has the confidence and knowledge to successfully own the product and deliver results
  • Passion for user-centric design; commitment to research, competitive analysis, user/stakeholder reviews, analytics, and unbiased recommendations in a highly collaborative environment
  • Lead effectively; guide and facilitate the team to push things forward, inspire others to think bigger, and understand group dynamics to get desired results
  • Excellent communication skills: effective at presenting, pitching, and influencing outcomes that move the business forward
  • Ability to develop effective relationships and partnerships with internal/external business partners
  • Strong project management skills with the ability to multi-task and prioritize objectives
  • Deep technical understanding with the ability to communicate effectively with engineers and understand technical tradeoffs
  • Ability to remain organized, pay strict attention to detail, and meet critical deadlines within a high-volume, fast-paced environment
  • Know how to execute; ability to stay focused and motivate others to execute as efficiently as possible
  • Have a background in many fields and can relate cross-functionally between design, engineering, and marketing
  • Experience in JIRA or similar tools preferred but not required.
  • Experience with Agile methodology and principles.
  • Experience in Data analytics tools.


  • Deliver sales and profitability for Overall Business
  • Create and manage a product roadmap, a deep understanding of customers’ needs, the product, and the competitive landscape
  • Champion relationships with key leaders and stakeholders to promote collaboration and enterprise-wide alignment
  • Defining, designing, and driving the development and management of the features and functionality of our Digital experiences
  • Achieves results through facilitation and collaboration with key stakeholders from across the business and information technology
  • Define and benchmark KPIs for business case development and prioritization
  • Collaborate with other product managers to enhance interdependent platform components
  • Develop and manage roadmap, balancing quick wins and platform investments for maximum impact in the least amount of time
  • Continuously monitor and report on KPIs for opportunities to innovate and improve
  • Partner with other PDMs and cross-functional teams to maximize revenue and customer experience opportunities
  • With an in-depth understanding of what makes a user experience good or bad, partner with UX Team to ideate and deliver a better site experience for our customers, submit ideas, and regularly participate in A/B test conversations
  • Ensure successful tests are translated into new site features and launched for our customers
  • Act as a new business opportunity evangelist for enhancing the multi-device user experience
  • Lead by being at the forefront of identifying impacts and capabilities offered with new mobile operating system/platform releases
  • Evaluate new solution offerings, vendor evaluation matrix, and selection
  • Write user stories, maintain a prioritized backlog to support the roadmaps and business objectives
  • Ensure continuous delivery of value-add features for our customers, working with delivery partners to define the when
  • Partner with the Quality assurance team and User Acceptance Testers to ensure the delivered product meets the business objectives and launch criteria
  • Perform pre/post-launch analysis to measure and report on product performance metrics
  • Be proactive and utilize critical thinking to make the right decisions for our customers and business.
  • Be a team player and support your team members.
  • Develop a thorough understanding of policies, procedures, and safety rules
  • Duties may change; team members may be required to perform other duties as assigned

Physical Requirements & Attendance

  • Acceptable level of hearing and vision to perform job duties
  • Adhere to company work hours, policies, procedures, and rules governing professional staff behavior
  • Regular attendance required

•* Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.


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