Technical Program Manager-Semiconductor in Phoenix, AZ at Johnson Service Group

Date Posted: 10/29/2022

Job Snapshot

Job Description

JobID: 393991

Johnson Service Group (JSG) is partnered with a global leader and innovator in the semiconductor industry. We are currently searching for a talented Technical Program Manager, ideally with automotive/transportation image sensor, or a similar technology application for our global client.

Responsibilities

• Lead partnership with Business Units, Product Development, Support, Sales/Marketing, and clients with respect to technology and thought leadership.
• Analyze needs and lead creation of corresponding self-service content (e.g., knowledge base articles) to address any gaps in coverage.
• Monitor customer satisfaction. 
• Create/enhance forum processes and standards in conjunction with cross-functional teams.
• Develop strategies for improving the content quality.
• Establish KPIs and metrics to drive continuous improvement and improve the  the customer experience.
• Develop goals and KPIs to measure the health of the semiconductor industry. 
• Increase the productivity and efficiency of technical support teams through  knowledge management sharing. 

Qualifications

• 5+ years of semiconductor experience interfacing with Field Application Engineers, Sales, Product Marketing, etc. .
• Bachelor of Science in Electrical Engineering / Computer Science or equivalent experience (MSEE and/or MBA is a plus).
• Software / firmware experience highly desirable.
• Excellent written and verbal communication skills.
• Passionate about community best practices, principles, concepts, and technologies.
• Identify creative problem solving for customers and internal teams.
• Technical team management experience is a plus.
• Solid experience in building a foundation based on knowledge management, and related best practices.
 

Compensation: Up to $136k annually with an excellent bonus plan, sign-on bonus, stock, comprehensive benefits, etc.

Location:  Phoenix, AZ 

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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