JSG is hiring an End User Computer Support Specialist for our client in Colorado Springs, CO!
Provides technical support for the installation, repair, and maintenance of personal computers, workstations and related software and hardware used by our employees, contractors, or clients. Work alone or together with other team members to address a range of troubleshooting activities to resolve identified questions, issues and problems with individual and group hardware and software, with special emphasis on issues that may require research and initiative to identify and resolve. Records and reports data about the resolution of specific issues, questions and problems and refers specialized matters to our other IS teams.
Job Description:
Provides in-person analytical and technical support for the installation, repair, preventive maintenance, troubleshooting, upgrades, modifications and enhancements to individual workstations, laptops and related hardware / software. Will provide similar support for Apple devices, including Mac desktops, laptops, and smartphones with future support of Linux based computers.
Troubleshoots software and hardware questions, issues, problems and failures with workstations, laptops, related hardware / software; this may include more complex and challenging matters that require research and initiative to resolve. Activities include recognition, research, isolation, resolution, and follow-up actions.
Screens and diagnoses internal inquiries and work requests for maintenance of computers. Identifies incidents, issues, questions and problems that are beyond the scope of the work group and refer those to higher-level End User Support staff members or to other IS groups.
May recommend changes to existing procedures. Works with end users as necessary to assure they know and follow new and existing procedures.
Assures that all activities are documented and reported according to our standards and IS standards.
Regularly follows up with end users to ensure that questions, issues and problems have been resolved to the user's satisfaction.
Maintains knowledge of current trends in the development of end user hardware and software.
May work with third-party vendors and contractors in handling routine installation, maintenance and use of their products and services.
Assists with project mobilization activities; may work with projects having to do with IT infrastructure hardware, as directed.
Assists with office moves, consolidations, and closures.
Onsite support will be provided in office as well as remote regional support with minor business travel, as needed.
COMPTIA Fundamentals or A+ certification (either or both preferred)
Microsoft certification and or ITIL Foundation if applicable
A good working knowledge of Microsoft operating system and applications as well as a very good knowledge of personal computer technology, including a variety of computer models, printers and peripherals. Experience working with standard security tools including anti-virus and disk encryption.
Ability to identify, analyze and resolve technical issues, questions and problems with hardware and software configurations.
4-year degree in Computer Science (or related curriculum) and at least 6-8 years of relevant IT work experience. Experience should include the support of various Endpoint devices in a geographically diverse environment. Individuals with a 2-year degree and an additional 3 years of relevant experience can be considered. Those candidates without a degree will be required to have an additional 5 years of relevant experience for consideration.
** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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About Colorado Springs, CO
Ready to take your career to new heights? Explore our job opportunities in the vibrant area of Colorado Springs, Colorado! Nestled at the base of the stunning Rocky Mountains, Colorado Springs offers a perfect blend of outdoor adventures and urban amenities. With a booming tech sector, renowned art galleries like the Colorado Springs Fine Arts Center, exciting sporting events featuring teams like the Air Force Falcons and the Broadmoor World Arena hosting top performances, there's no shortage of opportunities to grow both personally and professionally. Don't miss out on the chance to work in a city known for its breathtaking landscapes, unique culture, and endless possibilities. Start your job search today and discover the charm of Colorado Springs!
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