Our client is seeking an intermediate Access Management Services Support Analyst responsible for managing the full access lifecycle, ensuring secure, compliant, and efficient system access provisioning and deprovisioning across the organization.
Must Have Skills
2–3 years of experience assessing and developing Access Management (AM) processes
Strong understanding of access management principles and security best practices
Experience with ServiceNow
Experience with Active Directory
Experience processing access provisioning and deprovisioning requests
Strong grasp of audit and compliance requirements related to access controls and provisioning
High attention to detail and accuracy in processing access requests
Excellent communication skills supporting technical and non-technical stakeholders
Nice to Have Skills
Familiarity with IIQ SailPoint
Experience executing scripts and supporting directory changes
Experience testing access-related systems and workflows
Experience working in cross-functional IT and compliance environments
Responsibilities
Manage full access lifecycle including onboarding, transfers, role changes, and offboarding
Process and approve access requests in accordance with security and compliance standards
Troubleshoot access issues and resolve escalations in a timely manner
Provide support through shared mailboxes and real-time collaboration tools
Collaborate with cross-functional teams to enhance workflows and access request forms
Support audit, compliance, and controls activities related to access management
Assist with Active Directory updates, script execution, and SailPoint testing
Contribute to continuous process improvement and workflow optimization initiatives
Participate in testing updates and improvements to access-related systems
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