Warranty Administrator (Hybrid) Schedule: Monday – Friday, 8:00 AM – 5:00 PM Work Environment: Hybrid (Mondays & Fridays remote; subject to business needs) Position Summary The Warranty Administrator is a customer-focused support professional responsible for handling inquiries related to product registration, warranty claims, and coverage details. This role ensures accurate documentation of customer interactions, supports workflow coordination, and contributes to training and operational improvements. Key Responsibilities
Respond to inbound calls and cases, ensuring a positive customer experience
Provide support to distributors, dealers, and end users
Accurately document customer interactions in internal systems
Guide customers through warranty processes and coverage details
Process and follow up on warranty claims in a timely manner
Deliver accurate information on products, policies, and procedures
Collaborate with cross-functional teams to resolve customer concerns
Support training initiatives and maintain/update operational documentation
Qualifications
High school diploma or equivalent required
Minimum 1 year of relevant experience
Experience with systems such as Salesforce, SAP, or similar tools
Strong communication and customer service skills
Ability to analyze data and identify trends
Experience with process improvement methods (Lean, Six Sigma, Kaizen) preferred
Strong multitasking and organizational skills in a fast-paced environment
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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