JSG is hiring a Customer Account Rep with SAP experience for our client in Simi Valley, CA. BS degree RequiredÂ
Pay Rate: $35 - $40
Job Responsibilities
The Customer Account Coord is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system as well as ensuring proper requirements flow down
Raising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times.
Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers’ buyers and supply chain personnel.
Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
Track and reconcile open order reports as well as internal and external customer score cards, which includes verification of the metrics by which company is judged.
Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required in order to produce accurate quotes.
Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process.
Collaboratively track customer returns through the rework process.
Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations)
(Required): Bachelor's Degree or at least 1-2 years of relevant industry experience
Field of Study/Area of Experience: Customer service, Microsoft Office Suite, SAP, Salesforce.com, Robot Morning/Demand Line
2+ years of experience in customer service
Skills, Knowledge and Abilities
Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.)
Ability to understand and follow specific instructions and procedures
Ability to gather data, to compile information, and prepare reports
Strong verbal and written communication skills
Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Knowledge of SAP
#D800
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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About Simi Valley, CA
Ready for a career change in Simi Valley, California? Seize the countless opportunities waiting for you in this vibrant region nestled in Ventura County. Simi Valley's picturesque landscapes, proximity to Los Angeles, and a thriving job market make it an ideal place to grow your career. From exploring the Ronald Reagan Presidential Library and Museum and hiking in the Santa Susana Mountains to enjoying the delectable cuisine at local eateries like Sutter's Mill and The Hat, Simi Valley offers a perfect blend of culture, nature, and entertainment. Don't miss out on joining this dynamic community – check out our job listings today and unlock your next career move!
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