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Applications Systems - Analyst

Port Charlotte, FL 33948

Job Function: Computers-Software, Information Technology Job Number: 400346

Job Description

JSG is hiring an Applications System Analyst 
Location: Onsite until rolling to Direct Hire & then Hybrid work model (Port Charlotte, FL)
  • 6-month contract to hire
Support of the Enterprise Resource and Planning (ERP) system, providing business analysis, configuration and support of the current ERP system. (Tyler Technologies - Eden >>> MUNIS)

  • Offers dedicated support to end-users for efficient ERP system operation and optimization.
  • Liaise with all stakeholders to include software vendors, project managers, testing, training, troubleshooting, configuration and management in support of the ERP implementation. 
  • Reviews all vendor documentation and assists with the upgrade and versioning of applications to include coordination and completion of end user acceptance testing.
  • Provide final testing and validation of upgrade or changes to the production environment.
  • Works with multiple departments to review and audit user access and other security controls. 
  • System verifications, data consistency and integrity between systems during conversion or throughout the lifecycle of the software.
  • Coordinate with stakeholders and prioritize project milestones and deadlines.
  • Provides progress reports to the CIO, project steering committee or other relevant stakeholders.
  • Makes application system configuration changes, creates end user accounts and applies appropriate security configurations, disables user account.
  • Performs periodic user audits with functional departments
  • Supports end users with issues and works with software vendor to resolution
  • Provides level three support for application issues passed from the Help desk or department management. 
  • Documents issues and resolutions within the helpdesk system
  • Conducts additional research and problem solving to conclusion.
  • Works with Vendors to solve complex issues.
  • Collaborates with department leads on all potential software improvements and ongoing analysis of department processes and procedures. 
  • Discusses project and programs with Clerk and IT management to include recommendations for changes.
  • Develops project scopes and timelines for all new projects and task. 
  • Compiles and documents complete functional specifications and prepares project overviews.
  • Additional duties may be assigned that are not noted here.
Strategy and Planning
  • Participates in project planning, reviews, and communicate timelines and status to stakeholders
  • Track project milestones and deliverables
  • Meet with decision makers, system owners and end users to define business, financial, and operations requirements and system goals, and identify and resolve system issues.
  • Identifies and resolves problems in a timely manner
Technical Skills
  • Strong ERP experience or Financial Systems experience and/or Human Capital experience.
  • Able to Configure / Support / provide Workflows.
  • Knowledge of Tyler Eden, MUNIS, or other governmental ERP solutions is a HUGE PLUS.
  • Governmental Accounting knowledge - Huge Plus
  • Proficient in Microsoft Office products. 
  • Understanding of standard report writers like Crystal Reports, SQL Server Reporting Services or other reporting and BI tools.
  • Ability to write basic SQL statements to query database and compare data.
Bachelor's degree (B. A.) from four (4) year college or university OR Four (4) years related experience and/or training
OR Equivalent combination of education and experience. 

** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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