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Customer Service

Ready to embark on a rewarding career in Customer Service? Join us in shaping the future of service excellence! Customer Service is not just about resolving inquiries; it's a dynamic field that offers endless growth opportunities, a chance to make a real impact on people's lives, and job satisfaction like no other. Embrace innovation, foster connections, and be a driving force in shaping positive experiences for customers. Explore our job listings today and take the first step towards a fulfilling career in Customer Service!

Client Care Specialist

Bristol, PA 19007

Job Function: Customer Service Job Number: 400934

Job Description

JSG is interested in speaking with positive/resourceful candidates with excellent customer service skills paired with a purchasing background.

This position is a contract opportunity with our top client and is Fully Remote and potential for conversion. Pay is $19hr with equipment provided.

The Client Support Specialist's role is to ensure a top notch client experience through the on-time delivery of indirect material we procure for our clients. You will support a group of purchasing managers, client requestors and suppliers to gather and provide information regarding specific PO’s and products availability. This role as excellent with growth potential in an exciting and dynamic organization.

Please apply if you possess the below qualifications/experience;
  • 2+ Years Customer Service Experience
  • Logistics and PO experience strongly preferred
  • Strong interpersonal and communication skills, and multi-tasking ability.
  • Proficient with MS Excel & ERP systems (SAP or Peoplesoft)
  • AP/AR experience is a plus
  • Bachelor's degree is preferred

Job Responsibilities:
  • Confirming dispatched purchase orders with the suppliers
  • Proactively communicating any PO date or status changes with the client requestor
  • Tracking and tracing of PO’s from the initial confirmation to delivery.
  • Create, develop, and maintain daily client open PO’s files.
  • Ensure questions are routed to the appropriate team member.
  • Frequent contact with the supplier over the phone, and / or via email
  • Respond to requests concerning shipments in a timely manner
  • Anticipate problem transactions and root cause for report to customer

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 35 years of experience investing in people and companies.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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