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Collections Account Representative

North Charleston, SC 29406

Job Function: Call Center, Customer Service Job Number: 399456

Job Description


Johnson Service Group (JSG), a nationally recognized professional recruiting firm is currently seeking a Collections Account Representative to join our long-time client, supporting the largest logistics operations in the world. 

Responsibilities:
  • Candidates will ideally have a background in customer support, hospitality, account management or similar service industry.
    • Training will be provided! 
  • Responsible for assisting in the overall success of clients via phone calls and emails to businesses throughout the US and Canada.
  • Responsible for disputing and resolving accounts receivables, primarily with businesses on behalf of carriers and other transportation companies.
  • Research, analyze and troubleshoot discrepancies on behalf of logistics clients.
  • Must possess a demonstrated desire to succeed and win. Competitive by nature. 
  • Possess effective written and oral communication skills.
  • Consistently maintain a professional demeanor and exhibit emotional control in communications.
  • Excellent multi-tasking abilities between phone, computer, documenting notes and completing fields simultaneously.

Employee Perks (After 90 days):
  • Casual workplace attire and paid holidays from day one
  • Breakroom with TV's, leather recliners and gaming consoles for employees to enjoy
  • Holiday luncheons/raffles with prizes
  • Gym and tuition reimbursement available
  • 401k with company match up to 3%
  • 16 PTO days on an accrual basis + 1 PTO day for every year of employment
  • Full benefits package including medical, dental and vision
  • EAP offered for employees, long and short term disability

Additional Information:
  • Hours: Monday - Friday, 8:00am - 5:00pm (with flexible arrival time window between 8:00am - 8:45am)
  • As part of the interview process, you'll get to shadow an existing Account Representative to ensure this is the right fit for you!
  • In-depth training provided
  • On-going workplace support as needed
  • Opportunities to excel and grow into senior level and team lead roles
  • Compensation: $17.00/hr (paid weekly) + bonus eligibility after 90 days

*** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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About North Charleston, SC

Ready to embark on a rewarding career journey in vibrant North Charleston, South Carolina? Our job listings showcase the incredible opportunities this bustling city offers for professional growth and personal fulfillment. Nestled along the scenic coastline of the Palmetto State, North Charleston boasts a rich tapestry of history, art, and culture. From savoring delectable Lowcountry cuisine to exploring the North Charleston Coliseum for sports events and concerts, there's something for everyone here. With landmarks like the H.L. Hunley Submarine Museum, the North Charleston Performing Arts Center, and the picturesque Riverfront Park, this area is a delightful blend of southern charm and modern amenities. Join us in discovering your dream career in this dynamic and welcoming community.