Johnson Service Group, a nationally award-winning staffing firm, is seeking a Credit Collections Coordinator for a medical device manufacturer in El Segundo, CA
Hybrid | $32 - $34 per hour based on experience
Position Summary
Responsible and accountable for a portfolio of customer accounts by collecting an outstanding receivables. Minimize bad debt or write off by ensuring accounts are handled timely, appropriately, and per company policy.
Proactive contact and consist of follow up with customers on outstanding and past due balances.
Keeps accurate and up-to-date notes or documentation on all collection efforts.
Provides customer service regarding collection issues and disputes, customer refunds, maintenance of accounts for adjustments, account reconciliation, order holds and releases, and credit line increase needs.
Able to organize, prioritize, and manage multiple responsibilities in a high volume, fast-paced environment.
Research, reconcile, and resolve billing discrepancies by working with the appropriate billing areas and escalating to management as necessary
Utilize appropriate judgment in resolution of adjustments, disputes, unapplied payments, reconciliation, and placing accounts on hold due to payment delays or delinquency.
Escalate passive accounts as per the departmental calculation
Assist in preparing documentation for submission of customers to third-party agencies and/or write-offs.
Build and maintain strong working relationships with internal and external customers
Manage reports and analyze data pertaining to their portfolio
Participate in meetings, projects, process improvement initiatives, trainings, and other collection related tasks as identified by management.
Cross train with peers and leaders on customer portfolios for coverage purposes
Handle distribution of customer invoices and statement
Handle incoming and outgoing, phone calls and emails.
Qualifications
4 year BA degree in Finance or Accounting or relevant experience in lieu of a degree
SAP or other ERP System experience
5+ years of collections experience
Proficient in Microsoft Office
Customer Service, negotiation skills, and attention to detail
Effective communication, organization, analytical, and problem solving skills
Contract role
#D800
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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