The Customer Plant Lead (CPL) is the Voice of the Customer using warranty information, parts return information and service information to identify actionable issues. Working directly with the Manufacturing Plants Process Engineering Team and the Control Tower Pre-Analysts, the CPL will be responsible for identifying emerging issues quickly and developing a well-rounded and detailed problem statement to minimize the time required to triage and resolve customer concerns. We are currently seeking a candidate to support our Trenton Engine Plant (TEP) in Trenton, Michigan.
The specific responsibilities include, but are not limited to:
Lead Short Loop Morning & Evening market meetings with new claims information
Investigate warranty issues and assign to party responsible through GIMs (Global Issue Management)
Work with plants to investigate processes that can be associated with warranty
Expedite part analysis for results on high priority investigations because of Short Loop
Communicate warranty and plant quality issues between Control Tower and plant engineering
Ensure vehicle warranty is accurately documented, including broken clean points, and differentiating old vs new issues
Ensure warranty claim coverage and portfolio for assigned propulsion lines/plants
Involvement in new launches FEW (Field Early Warning) focus
1 Position is physically located at Dundee Engine Plant, Dundee MI, USA (100% On-Site)
1 Position is physically located at Trenton Engine Plant, 100% onsite.
Requirements:
Bachelor's degree or higher in Engineering
5 years' experience in engineering, manufacturing, supplier operations or quality, with warranty experience
Strong verbal and written communication skills
Ability to collect and synthesize data into meaningful information and communicate clearly to all levels of the organization
Excellent interpersonal, organizational, and analytical skills
Detail oriented, team player, flexible, ability to prioritize, quick learner
Proficient in both writing and speaking the English language
Preferred Qualifications:
Familiar with overall automotive systems
Working knowledge of Palantir applications (MAP, Contour) /GIM/Service Library/PRAS+
Familiar with dealer service information
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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