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Customer Quality Engineer

Santa Clarita, CA 91355

Job Function: Engineering Job Number: 401795

Job Description

Johnson Service Group (JSG) is teamed with a leader in the aerospace, defense, and we're searching for a talented Customer Quality Engineer for our global client.

This position is responsible for direct and hands-on communications with several customers, including frequent customer site visits.

Scope of Experience and Responsibilities:
  • 4-6+ years of customer quality engineering experience, within an aerospace/defense environment.
  • Experience with hydraulic, servo and/or pneumatic actuation products is a plus.
  • Acts as the Customer Advocate and Liaison for compliance to customer quality requirements and customer satisfaction regarding the quality of products and services.
  • Responsible for several customers, and interfaces with leadership and other Customer Quality Engineer, pertaining to complex issues and challenges.
  • Responsible for monitoring and tracking customer quality data.
  • Responsible for root cause analysis and problem solving utilizing Six Sigma principles, tools and methodology practices.
  • Monitor and drive improvements to customer quality metrics for validation documentation to customer quality requirements, including MPP, APQP, PPAP, ISIR, etc.
  • Lead and follow-up on internal and external quality audits.
  • Monitors and reports on customer performance scorecards.
  • Effective written and verbal communication skill.
  • Writes and presents standardized technical reports to internal teams and customers.
  • Ability to capture and analyze data and generate report. 
  • Solid understanding in interpreting engineering specifications, mechanical drawings, and/or electrical schematics, and Geometric Dimensioning and tolerencing (GD&T).
  • Strong understanding of quality management systems including ISO9001, AS9100, TS16949, and/or QS9000.
  • Able to analyze systems and processes against those requirements and identify gaps.
  • Solid understanding of the standard PLC process and quality planning tools.
  • Excellent prioritization and multi-tasking skills. 
  • Solid interpersonal skills and ability to work with various multiple levels within the organization, at customer sites or at regulatory agencies.
  • Ability to provide customers with excellent service and support.
  • Establish and maintain strong and effective relationships with customers.
  • Solid familiarity with regulatory and compliance requirements.

  • Nationally recognized quality certification is desired, such as American Society for Quality Certified Quality Engineer (ASQ-CQE) certification).
  • Green Belt certification is preferred.

Duration:  Direct Hire

Compensation:   Highly competitive salary, bonus and benefits


** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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About Santa Clarita, CA

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