Johnson Service Group is looking for a Customer Service Administrator with 5 years’ experience with a good sense of urgency and strong customer service skills. This individual must be able to handles complex orders and contracts and is the primary customer support liaison for processing repair orders and delivery schedules. This a Temp-Direct job opportunity for an Electronics Company in Chatsworth, CA
Pay Rate: $30.00
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Primary Responsibilities
Contribute to the Service Department by ensuring our customers receive a prompt response for all service-related orders and maintaining our turn-around time frame & reliability.
Your daily work may include, but is not limited to:
• Provides an exceptional level of customer service in line with our core values.
• Communicates directly with customers by giving them quotes, answering customer calls and emails, assigning RMA #’s, or offering other information requested by the customer.
• Will provide customers with Received and Return Dates for their products.
• Route’s customer return merchandise authorization (RMA) issues to Engineering and or Sales for technical support as needed.
• Ensures customers are kept up to date with their Job repair status at appropriate intervals.
• Documents and issues the correct Traveler for models received daily, assuring the correct type of Service needed is identified.
• Expedites daily RMA Shipping Agenda.
• Issue Warranty Replacements and Credit Memos
• Ensures that quality inspection of RMA’s is completed daily.
• Processes scrapped units.
• Will follow up with any late/pending orders.
• Will check the order packets after the item has shipped to ensure that the documentation is correct and scan it into the system for filing.
• Communicates with calibration technicians and service coordinators as needed.
• Signs off Stock Requisitions received from Service Tech for parts needing repair to restore unit back to Manufacturer Spec.
• Assures we carry out Expedited Service Orders.
• Ensures work orders and RMA’s are closed within the system.
• Performs other duties as assigned.
Professional Qualifications
• Experienced service administrator with a good sense of urgency and a structured approach to supporting our customers.
• Associates degree, or equivalent combination of education and experience.
• Minimum 5 years’ experience in an administrative or customer support role preferably in a manufacturing environment.
• Manufacturing experience preferred.
• Experience with Customer Relationship Management System, CRM a plus
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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