JSG is hiring a Customer Service Coordinator for our client in Irvine, CA. The candidate must have a BS degree and able to work a split schedule.
Split schedule, 2 nights 3rd shift from midnight to 8:30am and 3 days first shift from 7:00am to 3:30pm
Pay rate: $28
Job Duties:
Administers customer accounts by reviewing service and/or spare product requirements to existing terms and conditions of purchase orders or maintenance agreements.
Establishes and maintains customer relationships through courteous and efficient servicing of customer requests. Maintains regular communication with assigned customer accounts and responds to customer service issues.
Prepares, and submits correspondence in response to customer requests. Maintains an appropriate level of confidentiality with regard to customer and company matters.
Responds to requests for quotations in a timely manner and coordinates with price estimating. Reviews pricing for reasonableness, submits quotations/proposals for customer review, and handles customer questions regarding the submitted quote/proposal.
Coordinates with various functions of the company (e.g. quality, shipping/receiving, accounting, order entry, planning and shop personnel) on customer issues. Prioritizes requests and commits to reasonable production and/or provisioning lead?time.
Monitors delivery status and provides status reports to customers by gathering data, researching outstanding shipments, obtaining up?to?date shipping information, and following up with the customer.
Ensures invoices have been processed and paid by monitoring the customers' account status and coordinating with Accounts Receivable. Supports the company's collection efforts.
Investigates and resolves customer complaints or claims by collecting and analyzing documentation and prior history files. Resolves complaints regarding damaged, late or incorrect shipments and may have authority to offer discounts up to a limited maximum dollar amount.
Ensures the accuracy of sales order entry data and backlog information by monitoring customer accounts and preparing reports (i.e. backlog, shipped not invoiced, and contract hold).
May review warranty claims, discuss product substitutions and alternatives based on customer requirements, and provide special pricing for non?standard warranty items and repairs.
Contributes to continuous improvement activities and recommends cost reduction suggestions and/or ways to improve the quality of service.
Develops knowledge of procurement practices and FAA regulations, Parker products and manufacturing processes, and customers.
Bachelor’s degree is required.
Two years of related experience in contracts or business administration that has provided both theoretical and practical knowledge in the field
Knowledge and understanding of customer service administration policies and practices, and FAA regulations including government procurement if applicable.
Ability to use standard business software applications and specialized spreadsheet and database systems (e.g. manufacturing resource planning (MRP), financial and accounting data).
#D800
** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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About Irvine, CA
Take the next step in your career journey in the vibrant city of Irvine, California! Nestled in the heart of Orange County, this thriving community offers unparalleled growth opportunities and an unbeatable quality of life. With its close proximity to stunning beaches, world-class shopping at South Coast Plaza, a bustling culinary scene featuring diverse cuisine options, and cultural attractions like the Irvine Museum and Irvine Barclay Theatre, Irvine has something for everyone. Whether you're into outdoor activities in Irvine Regional Park or catching a game at the Angel Stadium of Anaheim or the Honda Center, this region has it all. Explore our job listings today and discover why Irvine is the perfect place to advance your career!
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