JSG is seeking a Customer Service Representative for the Irving, Texas area,
This is an On-site position. Salary range: $21.00-$23.00 per hour.
This is an excellent opportunity to work for an established and growing financial institution. In this role, you will be the initial contact point for inbound phone calls, assisting customers by answering questions, providing contract and system information, and resolving problems while delivering great customer service and leaving a positive impression. This is a high-volume contact center working in a structured team setting with shared goals
What you'll do:
Handle inbound customer service calls in a professional manner.
Learn CS processes and procedures,
assist with customers requests and questions
Process customer payments.
Answer website questions
Accurately update account information
Review, monitor, and follow-up on any assigned accounts as appropriate
Follow and maintain policies and procedures in all aspects of the position
Focus on quality phone calls
Strive to obtain performance objectives
Assist with Collections, Title, Repossessions and Insurance departments as necessary
Perform other assignments and duties as directed by supervision
Who you are:
High school diploma or general education degree (GED) required. College degree preferred
Customer service, financial, and automotive background preferred
Proficient in Microsoft Office Suite and Internet Explorer
** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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About Irving, TX
Discover exciting job opportunities in the vibrant city of Irving, Texas! Known for its diverse community and thriving economy, Irving offers endless possibilities for career growth and development. With its close proximity to Dallas Fort Worth International Airport, major corporations, and charming neighborhoods like Las Colinas, Irving is the perfect place to advance your career. Explore job listings in this bustling city and be part of the dynamic energy that surrounds attractions like the Toyota Music Factory, the Irving Arts Center, and the Mustangs of Las Colinas sculpture. Embrace the blend of Texan hospitality and cosmopolitan flair that makes Irving a truly exceptional place to work and live. Take the next step in your career journey and find your perfect match in Irving, Texas!
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