JSG is seeking a Customer Service Representative for Henderson, Nevada.
This is an On-site position
Salary: $20.00- $21.00 per hour
This is an excellent opportunity to work for an established and growing financial institution. In this role, you will be the initial contact point for inbound phone calls, assisting customers by answering questions, providing contract and system information, and resolving problems while delivering great customer service and leaving a positive impression. This is a high-volume contact center working in a structured team setting with shared goals
What you'll do:
Handle inbound customer service calls in a professional manner.
Learn CS processes and procedures,
assist with customers requests and questions
Process customer payments.
Answer website questions
Accurately update account information
Review, monitor, and follow-up on any assigned accounts as appropriate
Follow and maintain policies and procedures in all aspects of the position
Focus on quality phone calls
Strive to obtain performance objectives
Assist with Collections, Title, Repossessions and Insurance departments as necessary
Perform other assignments and duties as directed by supervision
Who you are:
High school diploma or general education degree (GED) required. College degree preferred
Customer service, financial, and automotive background preferred
Proficient in Microsoft Office Suite and Internet Explorer
Bi-lingual Spanish Preferred
** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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About Henderson, NV
Ready to embark on an exciting career journey in Henderson, Nevada? Discover a wealth of job opportunities in this vibrant city that blends the charm of the desert with the allure of the Las Vegas metropolitan area. Henderson boasts a thriving economy, diverse industries, and a strong sense of community that make it an ideal place to grow your career. With stunning natural landscapes like the Lake Mead National Recreation Area and cultural attractions like the Clark County Museum, Henderson offers a perfect balance of outdoor adventures and artistic experiences. Don't miss out on exploring job listings in this dynamic region and take the next step towards your professional success!
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