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Early Stage Auto Collections Representative

Irving, TX 75038

Job Function: Accounting/Auditing Job Number: 401816

Job Description

JSG is seeking an Auto Collections Servicing Representative in Irving, Texas. 
Must have Auto Loan Experience
Salary- $20- $22.00 per hour
Duration- 3months+

Job Summary
  • Resolving delinquency on automobile loans,
  • Negotiating payment arrangements.
  • May skip trace to locate customer or unit and may recommend reviewing accounts for repossession. 
  • Auto-dialer calling environment but may be in a queue-based environment.
  • Structured team setting with shared and individual goals.

Description % of Time Spent 
  • Handles inbound/outbound collection calls in a professional manner.
  • Reviews open accounts for collection efforts.
  • Maintains good customer relations with borrowers, and effectively solves problems in an effort to resolve account delinquency and prevent losses.
  • Collects customer payments in accordance with payment due dates.
  • Provides timely follow-up on payment arrangements.
  • Follows and maintains policies and procedures in all aspects of the position. Escalates calls as required.
45% - 
  • Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.
  • Maintain and update customer demographic and employment information on a regular basis.
  • Meet or exceed performance goals as assigned by management
  • Send all applicable statutory notices where applicable 
       • Perform other assignments and duties as directed by supervisor

Knowledge, Skills & Abilities
  • Fluent English required; Fluent Spanish preferred
  • Ability to add, subtract, multiply and divide using whole numbers, common    fractions and decimals. Ability to compute rate, ratio and percent and to draw  and interpret graphs.
  • Proficient in Microsoft Office Suite

** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D800
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About Irving, TX

Discover exciting job opportunities in the vibrant city of Irving, Texas! Known for its diverse community and thriving economy, Irving offers endless possibilities for career growth and development. With its close proximity to Dallas Fort Worth International Airport, major corporations, and charming neighborhoods like Las Colinas, Irving is the perfect place to advance your career. Explore job listings in this bustling city and be part of the dynamic energy that surrounds attractions like the Toyota Music Factory, the Irving Arts Center, and the Mustangs of Las Colinas sculpture. Embrace the blend of Texan hospitality and cosmopolitan flair that makes Irving a truly exceptional place to work and live. Take the next step in your career journey and find your perfect match in Irving, Texas!