Johnson Service Group is looking for a Desktop Support Technician (Field Service)
Location: Tampa, FL (33612)
***1 Year Contract (Possible extension or PERM)
You will be responsible for providing service following established service level agreements and IT industry standards. You need the ability to work in a fast-paced team environment and comfortable adjusting to changing priorities. You must be self directed and detailed oriented with the ability to prioritize and execute tasks with minimal supervision
NOTE: Experience with Apple Products is helpful
Responsibilities
Hardware troubleshooting and support, including equipment replacements and relocations
Diagnose and repair hardware issues
Some Programming of phones, etc. (Cisco)
Set up, move and remove equipment
Manage day-to-day ticket volume
Software troubleshooting and support including installations
Diagnose and repair software issues
Install, upgrade, and remove software applications
Manage licenses for installed applications
Documenting procedures, resolutions and training material
Document steps taken to resolve issues
Corresponding with customers
Clearly and effectively communicate with customers via email, phone, instant message and in person
Document all customer contact in the appropriate ticket
Proactive rounding and remediation
Regularly visit assigned area(s) and observe issues
Log and resolve observed issues
Maintaining fiscal responsibility
Minimize unnecessary spending by reusing hardware and minimizing waste
Effectively manage commercial software licenses
Credentials and Qualifications
Minimum Required –
HS diploma/GED
Two (2)years experience with a variety of computer hardware including:
PC desktops and laptops, apple desktops and laptops, mobile devices such as tablets and cell phones, printers and scanners, wired and wireless networking, related peripheral
Two (2) years experience with a variety of computer software including:
Microsoft Windows 10, microsoft office 365, apple MacOs and IOs
Two (2) years experience with IT operations, including:
Ticket management
Lifecycle management
Preferred:
Associate's Degree – Computer Science/Information Systems or a related major
MCP certification
Experience providing IT support in a healthcare environment.
Experience supporting ThinOs/Zero OS VDI devices in a VMWare environment
** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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About Tampa, FL
Discover exciting job opportunities in the vibrant Tampa, Florida area! Nestled along the stunning Gulf Coast, Tampa offers job seekers a perfect blend of career growth and leisure, with its beautiful beaches, thriving cultural scene, and endless entertainment options. From exploring the iconic Tampa Riverwalk to catching a show at the Straz Center for the Performing Arts, or cheering on the beloved Tampa Bay Buccaneers at Raymond James Stadium, this region has something for everyone. Embrace the sunshine state lifestyle, savor the delicious Cuban sandwiches, and explore local treasures like the Salvador Dali Museum in nearby St. Petersburg. Join us in Tampa Bay and unlock a world of possibilities for your career!
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