katy,
TX
77492
US
2023-03-02
2023-10-23
Job Number: 395853
Job Description
Job Location: Texas, US, completely on-site
Work Experiences:
- 4+ years of eCommerce or retail experience preferred
- Strong analytical experience required. Experience within Retail analytics environment strongly preferred.
Skills:
- Excellent interpersonal, written, and verbal communication skills, with the ability to interface effectively with individuals at various levels, both internal and external
- Ability to adapt to changing task load with emerging fraud trends and retail seasonality.
- Ability to develop effective relationships and partnerships with internal/external business partners at all levels of the organization
- Ability to prioritize multiple different inputs by customer experience and financial impacts
- Ability to remain organized, pay strict attention to detail, and meet critical deadlines within a high volume, fast-paced environment
- Analytical with strong problem-solving abilities and creative resolution skills.
- Works well under pressure while consistently meeting time-sensitive deadlines.
- Intermediate Microsoft Office program experience, including Excel, Word and PowerPoint
- Skilled at performing complicated tasks through planning and setting goals that utilize extensive experience, judgment, and research
Responsibilities:
- Analyzing online orders to determine fraudulent activity and manually decisioning accordingly by thinking critically and making the right decisions for our customers and business.
- Analyzing chargeback data from Academy.com for fraudulent patterns
- Understand the functions of each different vendor portal used to dispute claims with various financial institutes
- Create reports using transactional data based on current fraud trends to supply to omnichannel leaders and stakeholders
- Compile and Report monthly and weekly Fraud Analysis
- Perform dispute review of Fraud claims that may be submitted in error or may be knowingly submitted to avoid repayment of charges
- Analyze and report on weekly website checkout metrics and server performance
- Work cross-functionally with business partners to identify and mitigate potential operational gaps escalated by customer claims.
- Analyze and report fraud related costs on ecommerce transactions
- Partner with internal departments such as IT, LP, and Customer Care to understand company and customer impacts of fraud trends
- Partner with User Acceptance Testers to ensure the delivered product meets the business objectives and launch criteria for the Fraud Department
- Conducting training sessions with supporting teams during periods of increase demand
- Understanding and adjusting automated functions of the Fraud Tool and its impacts to the Fraud Team
- Partner with cross functional teams to maximize revenue and customer experience opportunities
- Required to learn company policies, procedures, and safety rules
- Duties may change; team members may be required to perform other duties as assigned
Physical Requirements & Attendance
- Acceptable level of hearing and vision to perform job duties
- Adhere to company work hours, policies, procedures, and rules governing professional staff behavior
- Must be able to regularly work flexible hours, nights, and weekends
** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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