JSG is hiring an IT Sales Support Specialist - EDI/ERP for our client in Corona, CA.Â
 Job Duties:Â
Manage all EDI processes by ensuring all correct inbound and outbound documents are compliant and no information stoppage occurs.
Troubleshoot inbound and outbound document issues by working with external EDI and ERP developers for full resolution.
Analyze EDI and non-EDI ordering trends for production, pricing, and sales planning.
API mappings from EDI to ERP
Assist account managers with resolving pricing, quality, invoicing and delivery issues to the customer’s satisfaction.
Process RMAs, credits, and communicate with customers for billing, shipping, and product inquiries.
Answer general customer questions regarding order status, returns, shipping information, and ensure follow-up until the inquiry is closed.
Work between multiple customer portals and applications to enter, pull, and assess customer information.
Review orders daily for possible issues regarding order fulfillment, shipping location and correct identities to ensure the right customer receives the correct product and quantity.Â
Reports to management on overall health of EDI.
Maintain detailed documentation and process flows of all EDI processes.
3+ years of Customer Service
3+ years of Programming experience: C/C++ and Python
Creating JSON and XML payloads
Familiar with API development and troubleshooting
Manufacturing experience is a plus.
Some college is a plus.
Pay rate: $30-$35
#D800
** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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About Corona, CA
Ready to take the next step in your career? Explore our job opportunities in the vibrant area around Corona, California! Nestled in the heart of Southern California, Corona offers a perfect balance of urban amenities and natural beauty. With its proximity to stunning parks like the Cleveland National Forest and attractions like the historic Corona Heritage Park & Museum, this region is a haven for outdoor enthusiasts and history buffs alike. Indulge in the local cuisine, catch a show at the famous Fox Performing Arts Center, or cheer on the Rancho Cucamonga Quakes at LoanMart Field. Whether you're seeking growth opportunities, cultural experiences, or simply a charming place to call home, Corona has it all. Start your career journey here today!
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