Johnson Service Group (JSG) is a nationally recognized professional staffing firm, and we are recruiting for an experienced HR Technology Analyst to work on a long-term contract basis.
Hourly Rate: $65.45 p/h (time and a half for overtime)
Citizenship: U.S. Citizenship is required
Client Location: Candidate must reside within Chattanooga or Knoxville, TN.
This role will be 75% REMOTE for the right individual.
Residency: Local or Regional candidates are highly preferred Target start date: 2/24/2026 Duration: 12 months Hours: 8:00 am – 5:00 pm, Monday – Friday
Knowledge/Skills/Abilities
You MUST have experience in ServiceNow HR Service Delivery (HRSD)
A bachelor’s degree is required with at least 1 year of recent ServiceNow HRSD experience.
Strong knowledge of IT management within HR
Strong knowledge of MS Office products
Strong knowledge of relevant HR Systems, preferred tools
Knowledge of IT product design and configuration
Knowledge of change management and identifying impacts
Knowledge of configuration, system maintenance, and testing
Good conceptual skills
Strong organizational skills
Ability to flex and adapt to changing data needs
Ability to work with confidential information and maintain confidentiality
Job Specific Competencies
Agile Thinking
Analytical Aptitude
Cross-Functional Teaming
Customer Service
Design Thinking
Digital Mindset
HR Systems Knowledge
Problem Solving
Specialist HR Knowledge
Workforce Analytics & Data Analysis
Job Description/Duties:
Promotes a people-first culture throughout the respective organization; exhibits and encourages exceptional performance and teamwork across the HR&C organization.
Fosters a culture of accountability, trust, collaboration, development, and results consistent with the short and long-term objectives of the HR&C organization.
Responsible for ensuring that business-specific requirements are included during product development and coordinating all measures relating to system acceptance.
Reviews product roadmaps and evaluates the feasibility of new functionality; supports system upgrades by preparing necessary communication and organizing test cycles with system specialists and users.
Key contributor in maintaining data integrity by monitoring what is requested and input; executes, reviews, and reacts to data audit findings and recommends and initiates corrective action; manages system access and security, and related audits.
Responsible for system testing, maintenance of interfaces, security roles, and configuration.
Collaborates with external vendors to ensure data integrity for various HR and payroll processes.
Manages inter-dependence between internal and external systems, including single and bi-directional data feeds between all HR systems and external vendors, as well as connections with other internal HR&C and IT systems.
Troubleshoots and analyzes system issues and deficiencies, identifying and recommending solutions.
Maintains in-depth HR data knowledge and a thorough understanding of how internal and external customers use HR data; identifies and analyzes new data requirements and provides alternatives.
Ensures data integrity and consistency; understands and complies with internal data retention, retrieval, and disposal policies.
Monitors and maintains solution center-related system processes.
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