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Customer Service

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Ocean Import Specialist

Ladson, SC 29456

Job Function: Customer Service Job Number: 401161

Job Description

Johnson Service Group (JSG), a nationally recognized recruiting firm is currently seeking an Ocean Import Specialist to support a key client within the logistics/supply chain industry in Charleston, SC. The incumbent must have prior import experience. 


As a member of the import team, the incumbent will be responsible for assisting with tracking and tracing of shipments. Also responsible for uploading and pulling documents and creating shipments with the company’s system, CargoWise. 

  • Prepare, review and process appropriate documents, ensuring files contain all necessary copies, are accurate and in the proper sequence
  • Receive and track customer bookings/shipments, update client of shipment status/delays, dispatch for delivery, collect proof of delivery (POD), cost and invoice all files
  • Comply with all company business process guidelines
  • Bill/Invoice each file to the respective customers paying close attention to payment terms for the responsible party
  • Resolve and reconcile incorrect payables by working with vendors and overseas offices
  • Assist sales, department manager(s) and colleagues in compiling quotes
  • Provide accurate job costing forecast ensuring all payables, receivables and accruals are set and properly managed per company rules and guidelines
  • Provide responsive customer service
  • Dispatch freight for delivery, maintain communication with trucker throughout delivery

  • Bachelor's Degree preferred, but not required.
  • CargoWise is highly preferred
  • Must have Freight Forwarding experience; ideally 3 years
  • Microsoft Office Suite
  • Detail oriented with the ability to multi-task and meet deadlines
  • Able to work in a team and independently 

** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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