Director of Property Damage Claims (Perm - Hybrid):
**This role is a client direct hire perm role with benefits**
Salary Range: $164,892 - $204,061
The Director of Property Damage Claims reports to the Vice President of Claims and will provide direction and leadership for Homeowner’s Property Damage, Farmowner's Property Damage, Commercial Property Damage, and Auto Property Damage. Responsible for evaluating operational opportunities to improve performance and managing the control of average loss costs and expenses.
Location: The successful candidate will work in a hybrid capacity between the client Home Office in Enumclaw, WA, and remotely. Candidate must live within driving distance of our Home Office and have high-speed internet (internet speed test required).
Supervisory Responsibilities:
Administer talent management strategy.
Recruit and select top talent for leadership roles.
Administer timely performance evaluations focused on recognition and constructive development.
Create and administer the department budget.
Ensure the claims team is engaged in mission, vision, and strategic imperatives.
Manage succession, development, and mentorship plans.
Responsibilities:
Support the delivery of Ethical, Responsiveness, Personal, and Efficient claim service.
Responsible for developing strategy and best practices for the handling of all 1st and 3rd party property damage claims.
Responsible for the Quality Assurance (QA) program for property damage.
Use data to evaluate trends, prepare reports, and present them to the Claims leadership and company executives.
Responsible for ensuring compliance with all government and industry standards and regulations.
Take action to achieve a continuous improvement culture within the department, using insights gained from analysis and QA to focus training efforts and organizational strategy.
Lead the coordination of catastrophe response operations, including managing logistics, updating the catastrophe playbook, and overseeing catastrophe processes to ensure timely, efficient, and accurate claims resolution.
Provides leadership to claims professionals.
Maintain reserving practices within expected actuarial ranges and at all levels consistent with corporate philosophy and adequate for effective management of claim files.
Ensure appropriate and timely reporting of serious or large losses to upper management as required.
Conduct ongoing analysis of claims data to meet benchmarks and performance goals and provide informative analysis to all levels of management to improve results.
Required Skills/Abilities:Â Â
Prioritize and delegate as needed.
Create risk identification and mitigation systems and processes.
Proficient with Microsoft Office Suite and claims handling software.
Education and Experience:Â
Bachelor’s degree or equivalent experience required.
Claims designation preferred.
Minimum 10+ years of claims experience handling auto, general liability claims, homeowners, and/or commercial claims.
5+ years of Claims Leadership experience.
Proven ability to drive results, lead by example, and effectively coach and develop claims staff.
Demonstrated analytical capabilities to include trend identification and root cause analysis.
** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
Ready to take your career to new heights in Enumclaw, Washington? Explore our job opportunities in this picturesque region surrounded by the stunning Cascade foothills. With a thriving job market and endless growth opportunities, Enumclaw is not just a place to work, but a place to thrive. From the breathtaking views of Mount Rainier to the quaint boutiques in downtown, this charming town offers a blend of outdoor activities such as hiking in Mount Rainier National Park and seasonal events like the annual Scottish Highland Games. Enjoy the local cuisine at the historic Lee Restaurant or catch a show at the intimate Chalet Theatre. Join us in Enumclaw and discover a perfect balance of work and play!
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