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Administrative

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Order Fulfillment Specialist

Orlando, FL 32809

Job Function: Administrative Job Number: 401458

Job Description

Johnson Service Group (JSG) is a nationally recognized professional recruiting firm assisting our global manufacturing client with an Order Fulfillment Specialist in Orlando, Florida. This will be a minimum one year contract assignment. 

Summary:
Receives, processes, tracks and reports status of customer quote requests and orders in accordance with customer service standards as well as maintains information exchanges and communications with all groups and organizations contributing to the fulfillment of material demands.

Responsibilities:
  • Receives and process customer inquiries while ensuring that information is clearly transferred to all related teams
  • Prepares and reviews quotes/proposals
  • Receives, prioritizes, and processes customer orders
  • Generate specific and clear customer requirements to all implementing organizations;
  • Regularly provides status reports for outstanding orders
  • Schedules and releases orders for shipments in accordance to policies and customer requirements
  • Prepares invoice/billing document per order terms
  • Provide prompt resolution of customer issues with regard to warranty, suspense, deficiencies and other contract/purchase order issues
  • Regularly provides status reports for outstanding inquiries
  • Provide after-hours support for outages and emergencies
  • Work closely with internal teams to develop and establish a centralized tracking (historical – current – planning) system
  • Support the development and improvement of processes and procedures and document process descriptions defining specific steps/actions necessary to complete daily functions
  • Provide assistance with the investigation and resolution of routine problems
  • Ensure systems of record are fully utilized, maintained and are kept accurate
  • Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources.

Qualifications:
  • Bachelor’s Degree required
  • Prior SAP experience is incredibly helpful
  • Previous work experience in fast-paced environment working collaboratively with multiple teams
  • Preferably bilingual in Spanish and English
  • Excellent communication skills 
  • Basic knowledge of power plant operation, manufacturing techniques and capabilities is preferred

Additional Information:
  • Contract position for a minimum of one year 
  • Health benefits are available after 30 days of contract employment as well as 401k access

** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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