Johnson Service Group is seeking to fill a Technical Trainer role for a 6-month contract assignment.Â
Payrate $45.68 per hour
The Technical Trainer will provide expert product-specific training to customers in support of our customers automated pharmacy products and point of use solutions. Â
Major Responsibilities
Deliver high-quality and effective training that adheres to training industry and the customer’s training standards. Provide special or customized training when required.
Develop and deliver additional training classes to meet the needs of the business.
Deliver classroom-based and virtual trainings from the office in Cranberry Township, PA.
Partner with the Instructional Design team to design, develop, and deliver training that meets customer and employee needs. Participate in quality assurance audits to ensure that documentation and training tools are accurate and understandable from a user standpoint.
Manage classroom and/or virtual training project plans to ensure readiness of classes for new product release updates for customers and employees.
Maintain high levels of customer satisfaction to ensure effectiveness of training. Solicit training satisfaction feedback and implement program changes, as needed. Provide customer feedback and requests for product enhancement received during training to technical product management.
Define and analyze customer or internal challenges and recommend solutions to management.
Demonstrate active departmental engagement and leadership in collaborating with management and other team members to develop and implement final solutions.
Identify and build relationships with appropriate subject matter experts to acquire product knowledge and/or troubleshoot issues.
Identify customer or internal challenges and propose possible solutions.
Demonstrate good judgment about when to ask for help from senior team members or management about customer issues.Â
Required Knowledge/Skills:Â
Demonstrate excellent training facilitation skills.
Expert presentation and facilitation skills.
Ability to develop new courses.
Detail-oriented, independent and able to adjust to changing priorities.
Understanding of technical concepts and setup in support of healthcare systems.Â
Basic Qualifications:
Two years of experience working as a hospital pharmacy technician
Two years of experience in one or more of the following areas: ability to troubleshoot hardware and software systems, hardware break-fix support and/or repair, hardware and software product implementations, or training on hardware/software systems.
Preferred Qualifications:
Certification as a pharmacy technician
Healthcare software product implementation and/or support, healthcare IT management, or healthcare IT consulting.
Creating and delivering training outside of product/technical content, such as soft skills training.
Using Microsoft Office products.
Project management experience.Â
Experience using LMS tools.
Work Conditions:
The position is remote but may require 25% or more overnight travel for meetings/trainings
May require long periods of sitting or standing or staring at a computer screen.
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** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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About Cranberry Township, PA
Ready to embark on a new career journey in the vibrant area surrounding Cranberry Township, Pennsylvania? Nestled in the picturesque beauty of Butler County, this region offers an enticing blend of career opportunities and quality of life. Home to attractions like the Cranberry Township Community Waterpark, the breathtaking North Boundary Park, and the lively Cranberry Highlands Golf Course, this area is not just about work but also about experiencing a fulfilling lifestyle. Savor the delectable local cuisine at places like Ember & Vine or Bella Frutteto, catch a show at the nearby Benedum Center for the Performing Arts, and cheer for the Pittsburgh Penguins at the PPG Paints Arena. Don't miss out on exploring galleries like the Cranberry Artists Network and Cranberry Township Historical Society. Join us in Cranberry Township, where career growth meets charm, and discover your next career move today.
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