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Program Manager

Fayetteville, AR 72701

Job Function: Project Management Job Number: 398248

Job Description

Johnson Service Group (JSG)  is currently looking for a Program Manager for an Electronic Manufacturing company located in  Fayetteville, Arkansas. 

  • Ability to embrace corporate culture of Honesty, Trust and Respect.
  • Provide detailed, accurate and timely information to customers regarding their inquiries related to expediting, scheduled shipping dates, pricing, availability, order processing and credit processing.
  • Pro-actively alert the customer of any issues (delivery, quality, cost, etc.) and propose solutions where possible.
  • Track customer complaints/returns and ensure timely and proper corrective action is taken
  • Develop a strategy (with support from functional managers) to effectively service each customer, while preserving the interests of Keytronic. This includes material management (minimize inventory while meeting customer needs), production planning, and quality assurance
  • Analyze margins and provide feedback to materials and operations to increase margins. Follow-up on variances to ensure timely resolution
  • Maintain and communicate performance metrics both internally and to assigned customers.
  • Carefully monitor and manage performance to agreed upon metrics and develop action plan when required to improve performance
  • Actively work to develop and propose ideas to the customer to reduce cost, improve quality, and shorten lead-times.
  • Review customer purchase orders against quotations and resolve any discrepancies prior to processing the order
  • Bachelors degree or equivalent
  • Minimum 5- 7 years experience in manufacturing environment, with some experience working in the electronics industry
  • Experience managing customer relationships including quoting and negotiations, as well as delivery and quality performance management
Additional Information:
  • Relocation Assistance
  • Monthly  Bonus
  • Full benefits
  • 401K

** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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