Johnson Service Group (JSG) is currently looking for a Program Manager for an Electronic Manufacturing company located in Fayetteville, Arkansas.
Responsibilities:
Ability to embrace corporate culture of Honesty, Trust and Respect.
Provide detailed, accurate and timely information to customers regarding their inquiries related to expediting, scheduled shipping dates, pricing, availability, order processing and credit processing.
Pro-actively alert the customer of any issues (delivery, quality, cost, etc.) and propose solutions where possible.
Track customer complaints/returns and ensure timely and proper corrective action is taken
Develop a strategy (with support from functional managers) to effectively service each customer, while preserving the interests of Keytronic. This includes material management (minimize inventory while meeting customer needs), production planning, and quality assurance
Analyze margins and provide feedback to materials and operations to increase margins. Follow-up on variances to ensure timely resolution
Maintain and communicate performance metrics both internally and to assigned customers.
Carefully monitor and manage performance to agreed upon metrics and develop action plan when required to improve performance
Actively work to develop and propose ideas to the customer to reduce cost, improve quality, and shorten lead-times.
Review customer purchase orders against quotations and resolve any discrepancies prior to processing the order
Qualifications:
Bachelors degree or equivalent
Minimum 5- 7 years experience in manufacturing environment, with some experience working in the electronics industry
Experience managing customer relationships including quoting and negotiations, as well as delivery and quality performance management
Additional Information:
Relocation Assistance
Monthly Bonus
Full benefits
401K
** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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About Fayetteville, AR
Ready to take the next step in your career? Explore our job opportunities in the vibrant Fayetteville, Arkansas area. Known for its picturesque landscapes, charming downtown square, and thriving arts scene including the Crystal Bridges Museum of American Art in nearby Bentonville, this region offers a unique blend of cultural attractions and outdoor adventures. Home to the University of Arkansas, the Walton Arts Center, and the Razorback professional sports teams, Fayetteville provides a dynamic backdrop for career growth and personal enrichment. Come discover why this area is not just a great place to work, but a place to call home. Browse our job listings now and uncover your next career opportunity in Fayetteville, Arkansas.
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