Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is currently looking for a Sales Administrator with 5 years’ experience. This is a Temp job opportunity with an Electronics company in Chatsworth, CA.
Salary: $25.00 HR
Sales Administrator - Temporary
The position
We are currently looking for a Sales Administrator to join our inside sales team at our facility in Chatsworth, CA. We are looking for an experienced sales administrator with a good sense of urgency and strong customer service skills. This individual must be able to handles complex orders and contracts and is the primary customer support liaison for order processing and delivery schedules to potential and existing customers in the assigned territory.
Primary responsibilities
Contribute to sales process development, improvements and implementation in order to optimize the efficiency of the Sales Department.
Your daily work may include, but is not limited to:
• Processes and enters orders for company products in a timely and accurate fashion, including orders for warranty replacements.
• Processes all credit card payments.
• Communicates and coordinates delivery requests, schedules and reschedules to customers and internal Planning Team members.
• Facilitates accounting issues between customers and  Accounts Receivable Department.
• Answers and transfers phone calls to appropriate individuals.
• Maintains accurate customer information in Contact Management System, CMS and on customer orders.
• Assists in the development, improvement and implementation of departmental processes.
• Management of Customer portals.
• Develops metrics to track performance on customer response times and other components of the metrics.
• Manages complex customers including aerospace and space related.
• Reviews terms and conditions of complex orders.
• Assists Sales Engineers with contract reviews.
• Complete and respond to customer surveys.
• Filing of all department documents.
• Assists with training new Sales Administrators.
• Other duties as assigned by the Director of Sales or Inside Sales Manager.
Professional qualifications
Experienced sales administrator with a good sense of urgency and a structured approach to supporting our customers.
• Associates degree, or equivalent combination of education and experience.
• Minimum 5 years’ experience in an administrative or customer support role preferably in a sales department.
• Manufacturing experience preferred.
• Experience with Customer Relationship Management System, CRM a plus.
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UNRESTRICTED
Personal skills
• Strong administrative and organizational skills with a strong sense of personal accountability.
• Excellent interpersonal skills.
• Experience with contract review.
• Demonstrated collaborative skills.
• Strong attention to detail and multi-tasking abilities.
• Excellent written and verbal communication skills.
• Ability to drive and manage your responsibilities with a solutions orientation working style.
** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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