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Job Function: Information Technology Job Number: 405524

Job Description

JSG is hiring a Service Desk Analyst I for our client in Moorpark, CA. Must be a US Citizen.

Job Duties:

Minimum 1-3 years of experience supporting Windows in a Business Environment
Live phone support for an Internal Customers
Triage of reported issues and requests including data capture and recording, prioritization, troubleshooting, and escalation routing.
Takes ownership of communication and follow up with customers
Frontline diagnosis, troubleshooting, and resolution of reported issues
Determine and execute appropriate escalation of reported issues based on service standards
Utilize advanced remote support tools to speed support to the Gemba with minimal delay both on individual systems as well as groups of systems.
Create and maintain documentation related to work tasks, resolutions, and standard practices; responsible for the knowledge lifecycle for one or more technology areas based on expertise.
Adhere to asset management requirements
Open and manage tickets with service vendors at times acting as the point of contact for a site or specific vendor
Participation in Continuous Improvement activities and lead continuous improvement lifecycle for one or more systems.
Identify issue trends and escalates to Problem Management processes where appropriate.
Train internal customers in individual or small group settings on computer, phone, mobile, and conference room technology.
Participate in project teams and at times planning or executing smaller single resource or vendor executed projects
Responsible as the main IT point of contact for one or more facilities.
Emerging responsibility as subject matter expert in at least one technology system.
Adhere to Change Management policies and procedures.
Understanding of ITIL / IT Service Management framework
The competent interpersonal communicator in both verbal and written communications in both individual and group settings with a strong customer service focus; ability to communicate clearly in interactions with business managers.
Ability to Diagnose and Troubleshoot technical issues with the ability to formulate a diagnostic path towards resolution
Ability to research technical issues to identify workarounds and determine root cause and corrective action
Experience with and ability to administer and troubleshoot Windows 10, Active Directory, Network Connectivity, Printers, Software Installation, PC Hardware, and related peripherals and drivers, IP Phones, Mobile Devices, Collaboration Tools (i.e. – Online Meetings, SharePoint, Instant Messaging, Video Conference, etc.)
Ability to serve as subject matter expert on one or more technology systems
Additional Skills Training and Certifications preferred but not required

Pay rate: $25- $28.85

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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About Moorpark, CA

Take the first step towards your next career adventure in the vibrant area surrounding Moorpark, California! This charming town nestled in Ventura County, known for its scenic beauty and friendly community, offers an abundance of job opportunities and growth possibilities. With its close proximity to the stunning Santa Monica Mountains National Recreation Area, outdoor enthusiasts can enjoy hiking and picnicking at Wildwood Regional Park or exploring the picturesque Conejo Valley Botanic Garden. Moorpark is also home to unique attractions such as the renowned Ronald Reagan Presidential Library and Museum and the exquisite Moorpark College Art Gallery. Don't miss out on the chance to work and thrive in this diverse region full of cultural delights and endless opportunities!