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Technical Field Service Representative (Manufacturing) - Remote

Cleveland, OH 44199

Job Function: Information Technology Job Number: 402905

Job Description

JSG is hiring a Technical Field Service Representative - Remote! Must be willing to travel 50%-75% of the time.

Job Duties:
  • Ensure customer satisfaction through building meaningful relationships with customers and mill personnel. This position is the conduit between sales, manufacturing, and our customers.
  • Represent all company markets (publishing, label, packaging, and technical).
  • Collect, analyze, and define field problems as well as help drive the internal and external resolution.
  • Understand the paper making and finishing processes that enable effective description of issues to help solve customer concerns.
  • Participate in new product and improvement trials at the end users in an effort to provide meaningful and timely feedback to the mills.
  • Generate reports to communicate and build a database of customer feedback and knowledge.
  • Provide technical support to the paper mills ensuring that all applicable quality standards are adhered to.
  • Awareness of GMP’s, HACCP Principles and Food Safety Standard.
  • Bachelor’s Degree in a technical field or equivalent in experience.
  • 10+ years’ experience in paper manufacturing and/or converting with a strong understanding of paper making.
  • Ability to travel frequently (50% - 75%) to customers and mills. This could include air travel, driving and multiple nights on the road each week as well as international travel.
  • Work within safety parameters in all our mills as well as any converters and customer’s facilities.
  • Proficient computer skills in MS Office (Excel, Word, PowerPoint) plus analytical software (such as MiniTab, P1 Process Book, Proficy)
  • Ability to learn Manufacturing Execution Software (such as ELIXIR/OptiVision)
Salary Range: $80K-$100K+ DOE 

** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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Unlock your potential in Cleveland, Ohio! Nestled on the shores of Lake Erie, Cleveland offers job seekers a vibrant mix of career opportunities and a welcoming community to grow in. Known as "The Rock and Roll Capital of the World," Cleveland boasts a rich cultural scene with landmarks like the Rock and Roll Hall of Fame, Playhouse Square, and the Cleveland Museum of Art. Indulge in local delicacies like pierogies and explore the scenic Metroparks for outdoor adventures. Cheer for the Cleveland Cavaliers at the Quicken Loans Arena or catch a show at the historic West Side Market. Find your dream job in Cleveland and be part of this city's irresistible charm and endless possibilities!