Johnson Service Group is looking for a Vendor Managed Inventory Rep with 1-2 years’ prior experience in Customer Service. Extensive experience with the implementation of corrective action programs. This is for a Temp job for an Aerospace company in Chatsworth, CA.
Pay Rate: $28.00 HR
Position Purpose/Summary:
The VMI Representative is responsible for owning and optimizing the customer’s supply chain performance within a Vendor Managed Inventory (VMI) environment. This role serves as the primary operational, analytical, and commercial liaison between the customer and client ensuring uninterrupted material flow, contractual compliance, and continuous improvement of inventory performance.
Unlike traditional customer service or inside sales roles, the VMI Representative operates as a supply chain controller, managing inventory levels, demand signals, replenishment strategies, and cross-functional issue resolution across Purchasing, Quality, Warehouse, and Contracts. This position requires a strong understanding of aerospace fastener distribution, ERP systems (SAP), customer portals, and AS9100/AS9120 compliance standards, with direct accountability for customer satisfaction, inventory health, and operational execution. Essential Responsibilities/Duties
In the performance of their respective tasks and duties all employees are expected to conform to the following: Customer Supply Chain Ownership
Own end-to-end VMI program execution for assigned customer(s), ensuring material availability, on-time delivery, and contract compliance
Monitor and manage inventory levels to prevent:
Stockouts
Excess / obsolete inventory
Supply chain disruptions
Act as the single point of accountability for customer operational performance
Demand Planning & Inventory Optimization
Analyze demand signals, usage trends, and bin activity to drive:
Replenishment strategies
Min/max adjustments
Forecast accuracy improvements
Conduct bin turn analysis and scan frequency validation to ensure adherence to contractual service models
Collaborate with internal teams to optimize inventory positioning and stocking strategies
Cross-Functional Issue Resolution
Identify and resolve supply chain issues including:
Late deliveries
Allocation shortages
Quality holds
Inventory discrepancies
Partner with:
Purchasing? expedite and sourcing
Warehouse? receiving, picking, and inventory accuracy
Quality? compliance, certs, and product release
AR? accounts receivable, hold release
Escalate risks proactively and drive resolution to completion
Customer Relationship & Performance Management
Serve as the primary operational contact for the customer, ensuring:
Clear communication
Issue resolution
High service levels
Lead and present Quarterly Business Reviews (QBRs), including:
Inventory performance
Service metrics
Continuous improvement initiatives
Maintain strong customer relationships while holding accountability for performance
Contract & Commercial Support
Support contract implementation and ongoing compliance by:
Ensuring pricing, terms, and service levels are executed correctly in ERP
Assisting in contract reviews and renewals
Identify opportunities to:
Improve margins
Reduce inefficiencies
Expand service scope
ERP, Data & Reporting
Utilize ERP systems (SAP preferred) and customer portals to:
Monitor order status
Track inventory levels
Manage replenishment activity
Build and analyze reports using Excel to:
Identify trends
Highlight risks
Support decision-making
Ensure data accuracy across systems (ERP, portals, and customer-facing tools)
Financial & Operational Alignment
Monitor and support resolution of Accounts Receivable issues to prevent credit holds and supply disruption
Ensure accurate and timely invoicing aligned with contractual agreements
Support internal alignment between sales, finance, and operations
Extensive experience with the implementation of corrective action programs
3+ years of aerospace fastener experience
Knowledge:
Understand customer Approved Supplier Lists and ensure a match to internal systems.
Knowledge of how to complete reporting in excel and emails.
Expert understanding of Supply Chain Management.
Demonstrated knowledge and ability to balance priorities.
Previous ERP/CRM system knowledge
Commitment to excellence and high standards.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Skills:
Excellent verbal and written communication skills
Requires excellent analytical and quantitative skills.
Ability to effectively communicate with people at all levels and from various backgrounds.
Ability to work independently and as a member of various teams and committees.
Advanced organizational skills
Strong organizational skills; able to manage priorities and workflow.
Expert attention to detail skills with an error-free work product.
Intermediate level on Excel skills
Preferences
Expert level on Excel highly desired.
2 years of SAP knowledge highly preferred
Some college, AS, BA, BS or BBA degree in: Supply Chain Management or Operations, Logistics, or a quantitative field, i.e., Business, Math, Engineering, Industrial Resources, or Economics or equivalence commiserate experience strongly preferred.
Special Success Factors
Maintain? 98%+ on-time delivery performance for assigned accounts Â
Achieve zero critical stockouts for managed VMI programs
Maintain inventory within agreed:
Min/Max levels
Turn targets
Resolve supply chain issues within 24–72 hours depending on severity
Deliver accurate and timely QBRs with actionable insights
Maintain 100% contract compliance in ERP and execution
Demonstrate measurable improvements in:
Inventory turns
Service levels
Cost reduction opportunities
Work Requirements
Ability to operate in a fast-paced, high-accountability supply chain environment
Frequent interaction with customers, internal teams, and suppliers
Ability to analyze large datasets and make real-time decisions impacting operations
High level of accountability for customer satisfaction and operational performance
Occasional travel (up to 10%) to customer sites, including potential international travel
Ability to work in both office and warehouse/customer environments as needed
Must maintain accuracy and decision-making under pressure and competing priorities
PHYSICAL REQUIREMENTS:Â The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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