Johnson Service Group (JSG) is actively searching for a Video Teleconference Technician at our client’s project in Rock Island, IL. This is a direct hire opportunity with competitive pay and great benefits. This is a fantastic opportunity to work on a high-profile government project with a highly respected company known for its great work culture.
Responsibilities:
Schedule and manage telephone meetings using phone conference, VTC, and UC systems
Troubleshoot problems such as joining, conducting, and participating in phone conference, VTC, and UC meetings
Support various operations and maintenance (O&M) tasks for a variety of media systems, including live and delayed streaming broadcasts
Perform system integrity and connectivity tests to ensure system availability
Assess and report on performance and usage numbers
Ensure compliance with policies and procedures including DoD STIG requirements
Develop and maintain documentation of all processes associated with administration of the network and duties performed by network & system administrators
Qualifications:
1+ years of experience performing VTC systems administration functions preferred
Associates' Degree in Computer Science, Information Technology, or related discipline preferred
Demonstrated knowledge of VTC technology and equipment and coordinating VTC type meetings across multiple sites.
Customer service skills, and experience fielding and troubleshooting customer questions and issues
Experience supporting communications/media systems such as: phone conference systems, VTC systems, UC interfaces, live and delayed streaming video, and digital signage technologies
Experience with Video Teleconference (VTC) and Unified Communications (UC) technologies
Experience with media/VTC/UC vendors and technologies such as Polycom, Microsoft Lync (Skype for Business), VBrick, Sonus, Cisco, Ectocryp, Acano, etc.
Familiarity with Microsoft Active Directory/GPO integration with SCCM
Possesses good knowledge of different software systems, client/server architectures and various compatibility requirements.
Experience in troubleshooting, software development processes and ability to understand and implement client requirements.
A valid driver’s license with a clean driving record may be required
Must be a US Citizen / Security Clearance is preferred
*** Qualified Candidates Should Apply Now ***
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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