Analyst (Junior) in Charleston, WV at Johnson Service Group

Date Posted: 9/24/2020

Job Snapshot

Job Description

JobID: 380329

JSG Professional Services ULC is recruiting for a Junior Analyst for our Charleston, West Virginia office.

Responsibilities:
• Interpret and process all One-Call tickets and follows through to ensure ticket closure, (Normal, Short notice, Emergency).
• Serve as the point-of-contact for all incoming requests to locate pipelines; prioritizes incoming requests.
• Logs pertinent information and prepares data for use in the field and forwards requests to the appropriate personnel.
• Consults maps, files, GIS (Geographic Facility Information System), and other applicable software to verify contractors' line locations.
• Acts as liaison to Field Operations, One Call Centers in other companies or subsidiaries, and departments, i.e. Pipeline Safety Department, and EH&S.
• Trains others on IRTH Software (Information Retrieval and Ticket Handling System) use and ticket processing.
• Maintains effective communication with key stakeholders; including Operations, Engineering and Gas Control personnel.
• Generate data reports as needed: (pipeline safety, internal efficiency, etc.)
• Maintains and updates Pipelines data system, GDT (Geographical Data Technology) for geographic boundaries, buffer zones, etc.
• Suggests process improvements to further enhance safety, efficiency, and customer satisfaction and demonstrates strong teamwork

Qualifications and Education:
• Must possess a safety mindset.
• High School diploma or equivalent.
• Must possess attitude of responsiveness and excellent call-handling and customer service skills; required to work with individuals at all levels of the organization.
• Requires strong oral communication and interpersonal skills, as demonstrated by successful interactions with others where tact and diplomacy are needed.
• Demonstrated commitment and sense of urgency to protect people, our communities and the environment by having an interdependent safety mindset, explicitly meeting applicable regulatory obligations and a continuous focus on incident free operations.
• Demonstrated skill in organizing, scheduling and planning work to maximize coordination of office and field resources and operations.
• Requires ability to handle multiple projects and work effectively under deadlines and changing priorities and conditions. Must have experience working in a fast-paced team environment.
• Must be self-motivated and able to work with little or no direct supervision.
• Must possess the ability to comprehend and interpret data received via One-Call Tickets.
• Computer experience required – must possess the PC skills and experience to navigate various Windows-based software and mainframe systems. Must have ability to learn PC applications such as IRTH, mapping software, etc. and ability to learn company applications such as SAP, etc.
• Ability to accurately interpret geographic media, i.e. maps both paper and electronic.
• Must have strong decision making and problem-solving skills, even in the absence of complete information.
• Must be able to work productively in a team-based, professional, open office environment.

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