Client Service Representative in Manheim, PA at Johnson Service Group

Date Posted: 2/19/2021

Job Snapshot

Job Description

JobID: 381430

JSG is interested in speaking with Client Service Reps with call center experience.

This is a direct hire opportunity with our client in Manheim, PA. They are offering an excellent salary, full benefits including immediate insurance coverage and PTO.

The Client Service Rep will conduct general business support, such as handling inquiries from external customers (and escalating to appropriate divisions) as well as connecting with internal departments, explaining products/services and billing procedures to customers, assisting customers in completing forms and gathering/recording any information needed for the proper transaction.

Check pricing and discounts, customer information, basic technical information, and location, shipping instructions, etc. Coordinate pricing of special items with estimates. Clarify order information or correct discrepancies as needed. Maintain all required records regarding prices, discounts, product information, etc.

The ideal candidate possesses the below additional experience;

  • 2+ years of customer service experience (call center background preferred)
  • Experience using ERP/CRM software and MS Excel
  • Strong communication, organization, and analytical skills
  • Associate degree preferred but not required

Please apply if you are ready to work ASAP with a fast-growing Organization!


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