Client Service Specialist in Atlanta, GA at Johnson Service Group

Date Posted: 9/8/2020

Job Snapshot

Job Description

JobID: 380582

Johnson Service Group is currently seeking 2 Client Service Specialists to act as the first point of contact, helping guide and deliver an exceptional client experience for a rapidly growing software company in Atlanta.

***These will be remote positions as well as contract from September - February with the potential to become full time***

Client Service Specialists will join the Operations team and handle client questions via phone, chat and email that pertain to the software platform.  The incumbent should have a passion for client services, compassion in their interactions, work effectively as a team, and uphold excellence from one another!

Responsibilities

  • Responsible for setting the tone for the day to day interactions with clients guiding them through a positive experience. 
  • Build strong relationships with clients and deliver exceptional client support.
  • Partner with team members to provide a holistic approach when solving client issues that span across product lines.
  • Independently trouble-shoot and resolve issues within a timely manner and with accuracy.
  • Use good judgement when escalating issues to leadership.
  • Appropriately utilize available resources to resolve client inquiries.

Requirements

  • Bachelor's Degree required
  • Ideally 1-3 years' experience in a client service or customer driven role; or completed internship in a customer support driven capacity.
  • Strong technical competencies utilizing one of the following: Salesforce (any CRM), Google Suite, Slack, etc.
  • Ability to thrive in a fast paced environment, toggling between phone, email, chat and dual monitors.
  • Proven self-starter, taking ownership and accountability over your work
  • Excellent verbal (telephony) and written (email/chat) skills
  • Strong time management and decision making skills.

Compensation: $22.50/hr


Please submit resumes to jpyatte@jsginc.com, attention Jackie Pyatte.

 


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