Clinical Applications Specialist in Andover, MA at Johnson Service Group

Date Posted: 6/21/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Andover, MA
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:
    6/21/2022

Job Description

JobID: 388671

JSG is seeking a Clinical Application Specialist for our client. This position requires heavy travel

Job Responsibilities:

The Clinical Application Specialist is a field based, remote position responsible for providing clinical user training and clinical support to customers for pre-sale clinical evaluations and post-sale clinical implementations. This position is an integral part of our sales process and customer satisfaction focus. Clinical applications specialists are expected to develop strong customer relationships in their assigned regional coverage areas and work cooperatively with their assigned sales and sales management personnel in the development and execution of sales and account strategies.

  • Provides product and clinical education to customers for assigned modality.
  • Develops and provides customer appropriate clinical in-servicing for purchased devices to meet clinical needs.
  • Conducts advanced clinical education including accredited classes for CEU/CRCE credits and Train-the-Trainer courses.
  • Coordinates with customer, project manager, service and sales concerning product training and clinical implementation.
  • Provides clinical support, educational resources, troubleshoots, observes and communicates with customers and colleagues to ensure proper use of equipment and applications.
  • Provides documentation of the clinical support process.

  • Develops and maintains positive customer relationships to ensure customer satisfaction.
  • Provides product and clinical education to potential clinical users during demonstrations and clinical evaluations.

Related Experience:

  • 5+ years of acute care experience (i.e. Critical Care nursing, NICU, Critical Care ventilation)
  • Licensed as an RRT or RN (active and in good standing)
  • Previous experience as clinical educator and/or related experience in mentoring, content delivery or presentation skills strongly preferred
  • Valid Drivers License

Special Competencies or Certifications:

  • Ability to read and interpret documents such as safety rules, operation and clinical instructions and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or organizational employees
  • Proficiency in Microsoft Office Suite
  • Knowledge of adult learning methods and/or educational program development strongly preferred
  • Familiarity with the hospital/clinical environment, equipment treatment methods, personnel roles and organizational issues
  • Able to travel up to 80% of work related time including occasional weekends



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