Customer Care Specialist - Purchasing in Bristol, PA at Johnson Service Group

Date Posted: 9/21/2020

Job Snapshot

Job Description

JobID: 380413

JSG is interested in speaking with candidates with excellent customer service skills paired with a purchasing background.

This contract to perm opportunity is located in Bristol, PA at our top client's corporate HQ. This position will support an important client and they offer remote work until their offices are reopened.

The Client Care Specialist's role is to ensure a top notch client experience through the on-time delivery of indirect material we procure for our clients. You will support a group of purchasing managers, client requestors and suppliers to gather and provide information regarding specific PO’s and products availability.

This role as excellent with growth potential in an exciting and dynamic organization. This role reports to the Senior Procurement Manager.

Please apply if you possess the below qualifications/experience;

  • 2+ Years Customer Service Experience
  • Strong interpersonal and communication skills, and multi-tasking ability.
  • Proficient with MS Excel & ERP systems (SAP or Peoplesoft)
  • AP/AR experience is a plus
  • Bachelor's degree is preferred

Job Responsibilities:

  • Confirming dispatched purchase orders with the suppliers
  • Proactively communicating any PO date or status changes with the client requestor
  • Tracking and tracing of PO’s from the initial confirmation to delivery.
  • Create, develop, and maintain daily client open PO’s files.
  • Ensure questions are routed to the appropriate team member.
  • Frequent contact with the supplier over the phone, and / or via email
  • Respond to requests concerning shipments in a timely manner
  • Anticipate problem transactions and root cause for report to customer
  • Perform research on missed/ late PO’s deliveries to ensure remediation
#D470


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