Customer Service Associate in Los Angeles, CA at Johnson Service Group

Date Posted: 1/12/2021

Job Snapshot

Job Description

JobID: 381987

Our Client in West LA is seeking an experienced Customer Service Associate to join their team.

Job Duties:

  1. Accurately processes customers’ orders into the ERP system, ensuring that all proper discounts, special pricing and/or arrangements, terms of payments and shipping details are properly applied to orders.
  2. Looks up customer orders / invoices and provide information pertaining to: order/ invoice dates, totals, shipment dates, tracking information, etc.
  3. Receives and documents customer returns.
  4. Helps consumers find store/s near their area or direct them to an online retailer if no stores are available.
  5. Answers general customer questions about products and/or transfers more complex technical questions to on-staff nutritionist or to appropriate personnel. 
  6. Informs customers of new products, special promos, or any other information that may increase customer orders (quantity and/or total amount of order).
  7. Perform any other duties as may be assigned by supervisor.

Job Requirements:

  1. High School Diploma Required; Associate Degree or Bachelor’s Degree preferred.
  2. Previous customer service experience, preferably in a call center environment (at least 3 years +)
  3. Prior experience in the vitamin/supplement/nutrition industry preferred.
  4. Strong verbal communication skills. 
  5. Excellent data entry skills (Please include speed and accuracy scores).
  6. Ability to multi-task, prioritize responsibilities and detail oriented
  7. Strong follow through and organizational skills
  8. Team player
  9. Strong computer skills and proficiency in Microsoft Office programs
  10. Excellent problem resolution skills
  11. Adaptable in a fast-paced environment.
  12. Excellent work ethic
  13. Local candidates only (Los Angeles, CA location)
  14. Must be agreeable to posted wage.

Job Status:    Full-Time, Non-Exempt

Schedule:       Monday through Friday (Hours TBD), may be required to work on Sundays



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