Customer Support Representative - Aerospace / Defense in Santa Clarita, CA at Johnson Service Group

Date Posted: 8/22/2020

Job Snapshot

Job Description

JobID: 380418

Johnson Service Group (JSG) is teamed with a global leader in the aerospace and defense markets.  Our client is seeking an outstanding Customer Support Representative with strong related skills and experience.

Required Skills and Expertise:

  • 3+ years of related work experience in supporting a fast-paced, heavy work load environment for shop floor product repairs, within the aerospace and defense and/or commercial industry. 
  • Responsible for the data entry of purchase orders and submitting quotes to customers.
  • Support products and services to make certain that product quality standards and customer expectations are met. 
  • Ability to review customer contracts, to ensure compliance. 
  • Responsible for account administration, including customer contact. 
  • Focused on client order administration, product repairs, and scheduling of technical support and repair.
  • Will provide clients with pricing and quotation responses.
  • Manage and generate client sales reports.
  • Contract review of purchase orders.
  • Interface with OEM and aftermarket customer requirements.
  • Investigate service issues and provide resolution.
  • Assist in managing customer relationship levels, including project status reports, supplier deviation reports (SDR), and milestone charts.
  • Participate in providing forecast information, and may participate in planning meetings with the sales team.
  • May interface with Accounts Receivable management, including collections, and processing of PO's for payment. 
  • Must have excellent written and verbal communication skills.
  • Ability to work effectively in a team environment, and independently.
  • Able to prioritize and deliver work load, efficiently.
  • Solid understanding of the overall sales cycle/process.
  • Ability to negotiate agreement and strong project management skills.

Education:

  • High school diploma or GED equivalent.
  • Associates or Bachelor's Degree is a plus, but not required.

Location:  Santa Clarita, CA

Type of Employment:  Contract-to-Hire

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