Digital Workspace Systems ADministrator in Tampa, FL at Johnson Service Group

Date Posted: 1/13/2021

Job Snapshot

Job Description

JobID: 381631

Johnson Service Group is hiring for a DIGITAL WORKSPACE SYSTEM - End User Computing

Location: Tampa, FL
Job Type: Direct Hire (Supporting all levels and utilizing digital workspace solutions across all computing platforms)

Manager: Need years of experience with end user computing, SCCM, Horizon, application delivery, Imprivata, etc.'


Position Highlights

The Administrator is responsible for the support and daily operations of the Digital Workspace environment.
Will help drive workforce transformation across the organization by utilizing digital workspace solutions including modern management of end points to provide a consistent application experience across all computing platforms.

Ideal Candidate

The ideal candidate will have seven (7) years proficiency in a technical support role and Healthcare or hospital IT experience in a 24x7 environment.

Responsibilities

1. Responsible for unified endpoint management, application delivery, vulnerability management and remediation, and day to day health of virtual desktop environment.

2. Responsible for ongoing management of endpoints including vulnerability patching, third party patching, OS and driver updates, application upgrades.
3. Work in conjunction with Senior Systems Administrators, Technology Engineering and IT application teams on project initiatives requiring integration within Workforce Technology Services.
4. Establish strong relationships with Customer Experience teams for direct feedback from end user support and collaboration to provide tier III support and ongoing training.
5. Clearly and effectively communicate with customers via email, phone, instant message, and in person.

6. Document all customer contact in the appropriate ticket.

7. Regularly visit with internal IT teams and end users for feedback on solutions provided and supported by the Digital Workspace team.

8. Review potential improvements and work with appropriate teams to vet, test and implement.

Credentials and Experience

Associate's Degree required; field of study: Computer Science / Information Systems or a related major

*****in lieu of an Associate's Degree, a High School Diploma with an additional three (3) years of relevant technology experience plus the seven (7) years (for a total of 10 years) experience

Minimum of seven (7) years proficiency in a technical support role with at least one major area of focus or experience in application delivery, application administration and support, virtualization, vulnerability management, or unified endpoint management.


Preferred:
- Healthcare or hospital IT experience in a 24x7 environment.

- Working experience with MSI technology, application packaging/deployment processes and methodologies

- Experience with one or more: Office 365, Citrix XenApp/XenDesktop, VMware Horizon, AirWatch, SCCM, GlobalProtect, AnyConnect, Imprivata, PrinterLogic, Sophos, Ubuntu/other Linux distributions, AI/ML platforms or similar technologies.

Apply directly or send resume to Craig @ cbrooks@jsginc.com

#D600

 




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